Pub Team Leader: Deliver Warm, Memorable Service

Pub & Kitchen - BRA_201; Buxton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career progression across brands

Staff discounts 33% for you, 15% for 1

Free employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

Greene King Inns and hotels discounts

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King pubs are looking for a Team Leader to guide the shift, ensuring the team has everything they need and the service runs smoothly. You’ll model great service and support staff to deliver memorable customer experiences.

You will deputise for the management team, coordinate the crew during peak times, keep the bar safe and compliant with allergen controls, and help maintain a welcoming, efficient and high-standard operation across the shift.

Qualifications

• Customer service excellence and a positive guest experience.
• Ability to lead and motivate a team during shifts.
• Clear communication and quick decision making during busy periods.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Communication

English proficiency

Job description

Greene King pubs are looking for a Team Leader to guide the shift, ensuring the team has everything they need and the service runs smoothly. You’ll model great service and support staff to deliver memorable customer experiences.

You will deputise for the management team, coordinate the crew during peak times, keep the bar safe and compliant with allergen controls, and help maintain a welcoming, efficient and high-standard operation across the shift.