Bar and Waiting Team Member - Red Lion Bury

JW Lees; Bury; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay + tips

Profit share bonus

Staff discount 30%

50% off on shift

Hotel/inn discounts

Wellbeing support

Career development

Parental leave enhancements

JW BenefitHub discounts

Job summary

JW Lees are seeking friendly Bar and Waiting Team Members to join our historic, family-owned pub group. You will deliver excellent customer service and contribute to a welcoming atmosphere for guests.

Our team focuses on great beer knowledge, attentive service, and helping guests enjoy memorable visits. Previous experience isn’t essential, as we value proactive, supportive staff with a passion for hospitality and teamwork.

Qualifications

• Experience in hospitality not required but helpful.
• You are proactive, supportive and passionate about hospitality.
• Willingness to learn and adapt to different service styles.

Responsibilities

• Provide best in class customer service tailored to each guest.
• Support teammates and work as part of a family team.
• Know our beers and help guests choose food and drink.
• Recommend foods and drinks to enhance guest experience.
• Be proactive in assisting across the bar and waiting areas.

Skills

Customer service

Teamwork

Proactive hospitality

Brand ambassador

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers - we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together