Bar and Waiting Team Member - Aviator

JW Lees; Stockport; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Cash tips & tronc

Profit share bonus

30% food/beverage discount

50% off food on shift

Discounted hotel stays

Wellbeing support

Career development programmes

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees & Co. is seeking a Bar and Waiting Team Member to join their team in Stockport. You will focus on delivering excellent customer service, shaping guest experiences and promoting our beers and food.

As part of a friendly, family-like team, you’ll support colleagues across all areas, learn our beer portfolio, and help create memorable visits for guests. Previous experience isn’t essential, but a proactive hospitality mindset is valued.

Qualifications

• Customer-focused service mindset and a warm, friendly approach.
• Ability to work well with others in a busy pub environment.
• Genuine interest in beer and hospitality and a proactive attitude.

Responsibilities

• Provide best-in-class customer service tailored to each guest.
• Support teammates across all areas of service, creating a welcoming atmosphere.
• Know our beers and food, and confidently make recommendations to customers.
• Assist in maintaining clean and organised service areas during shifts.
• Be proactive, supportive and passionate about hospitality and teamwork.

Skills

Customer service

Team player

Hospitality passion

Brand ambassador

Job description

Bar and Waiting Team Member Vacancy

We arelooking forBar and Waiting Team Membersto join ourfabulous team.

What we offer our Bar and Waiting Team Members:

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Memberdoes at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers - we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together