Banking Relationship Advisor

Metro Bank; Eastbourne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Industry-leading training

Job summary

Metro Bank Eastbourne is seeking a Customer Service Representative to help customers make confident financial decisions and achieve their goals. You’ll welcome customers into the store, understand their needs and connect them with the products, services and support that fit their circumstances.

No prior banking experience is required. You’ll receive training and develop the skills to build trusted relationships, delivering exceptional service and contributing to store growth.

Qualifications

• Experience in a customer-facing environment is beneficial.
• Strong communication and listening skills are essential.
• Natural curiosity and motivation to learn are highly valued.
• Proactive, solution-focused mindset and resilience in challenges.

Responsibilities

• Build meaningful relationships with customers through engaging conversations.
• Understand customers' needs and provide personalised guidance and solutions.
• Deliver exceptional experiences to build trust and loyalty.
• Identify opportunities to deepen relationships and support customers' financial goals.
• Take ownership of queries from first contact to resolution.
• Support customers in vulnerable circumstances with empathy and care.
• Collaborate with colleagues to contribute to store performance and growth.
• Continuously develop knowledge to become a trusted banking professional.
• Strive to create great customer experiences and lasting relationships.
• Use technology and digital tools to assist customers effectively.

Skills

Communication skills

Active listening

Empathy

Curiosity

Problem solving

Tech-savvy

Accountability

Job description

Metro Bank Eastbourne is seeking a Customer Service Representative to help customers make confident financial decisions and achieve their goals. You’ll welcome customers into the store, understand their needs and connect them with the products, services and support that fit their circumstances.

No prior banking experience is required. You’ll receive training and develop the skills to build trusted relationships, delivering exceptional service and contributing to store growth.