Relationship Banking Advisor

Metro Bank (UK); Milton Keynes; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank Milton Keynes (Oak Grove) is looking for a Banking Representative to welcome customers, understand needs and provide personal banking guidance in a busy, friendly store.

You'll work 37.5 hours across 5 days, with shifts from 8:45am-5:15pm or 9:00am-5:30pm, including some Saturdays with a day off in the week; no prior banking experience required.

Join a team that values relationships, service and trust, with training and opportunities to grow in a supportive, inclusive environment.

Qualifications

• Passion for creating great customer experiences and building lasting relationships.
• Experience in a customer-facing environment where service is priority.
• Natural curiosity and confidence to engage customers in meaningful conversations.
• Strong communication and listening skills to build rapport quickly.
• A proactive and solution-focused mindset.
• Ability to identify opportunities while always doing what's right for the customer.
• Personal ownership and accountability for delivering great outcomes.
• Confidence using technology and digital tools to support customers.
• Empathy, resilience and professionalism in varied situations.
• Ambition to learn and grow and build a long-term banking career.

Responsibilities

• Building meaningful relationships with customers through engaging and insightful conversations.
• Understanding customers' needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions.
• Delivering exceptional experiences that build trust, loyalty and long-term customer relationships.
• Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future.
• Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution.
• Supporting customers in vulnerable circumstances with empathy, care and understanding.
• Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth.
• Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.

Skills

Customer service

Customer-facing

Communication

Empathy

Curiosity

Proactive

Ownership

Tech-savvy

Growth mindset

Risk awareness

Job description

Metro Bank Milton Keynes (Oak Grove) is looking for a Banking Representative to welcome customers, understand needs and provide personal banking guidance in a busy, friendly store.

You'll work 37.5 hours across 5 days, with shifts from 8:45am-5:15pm or 9:00am-5:30pm, including some Saturdays with a day off in the week; no prior banking experience required.

Join a team that values relationships, service and trust, with training and opportunities to grow in a supportive, inclusive environment.