Banking Customer Advocate

Metro Bank (UK); West Midlands; On-site; GBP 23,000 - 26,000; Full time

Job summary

Metro Bank in Leeds is seeking a Banking Representative to build trusted relationships with customers and help them choose the right products and services. You’ll welcome customers, answer questions and resolve issues with a friendly, personal touch.

Join a team focused on service, development and community impact. No banking experience required, but a passion for people, curiosity and a proactive mindset will help you grow into a trusted banking professional.

Qualifications

• Experience in a customer-facing environment where service is priority.
• Natural curiosity and confidence to engage customers in meaningful conversations.
• Strong communication and listening skills to build rapport quickly.
• Proactive and solution-focused mindset.
• Ability to identify opportunities while always doing what's right for the customer.
• Personal ownership and accountability for delivering great customer and business outcomes.
• Confidence using technology and digital tools to support customers.
• Empathy, resilience and professionalism in various customer situations.
• Ambition to learn, grow and build a long-term career.
• Understand the risks associated with your job and stakeholders.

Responsibilities

• Build meaningful relationships with customers through engaging conversations.
• Understand customers’ needs to provide personalised support and solutions.
• Deliver exceptional experiences that build trust and loyalty.
• Create opportunities to deepen relationships by identifying how Metro Bank can help now and later.
• Take ownership of customer queries from first contact to resolution.
• Support customers in vulnerable circumstances with empathy and care.
• Collaborate with colleagues to contribute to store performance and growth.
• Continuously develop knowledge and confidence to become a trusted banking professional.

Skills

Customer service

Communication

Curiosity

Tech-savvy

Empathy

Job description

Metro Bank in Leeds is seeking a Banking Representative to build trusted relationships with customers and help them choose the right products and services. You’ll welcome customers, answer questions and resolve issues with a friendly, personal touch.

Join a team focused on service, development and community impact. No banking experience required, but a passion for people, curiosity and a proactive mindset will help you grow into a trusted banking professional.