Banking Customer Experience Specialist

Metro Bank Plc; Milton Keynes; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Benefits package

Job summary

Metro Bank Milton Keynes (Oak Grove) is seeking a Customer Service Representative to help customers make confident financial decisions and build trusted relationships.

You will welcome customers into the store, understand their needs, provide personalised guidance and connect them with products and support. No previous banking experience is required; full training will be provided to develop a successful banking career.

Qualifications

• Experience in a customer-facing environment where service is the priority.
• Strong communication and listening skills with the ability to build rapport quickly.
• Natural curiosity and confidence to engage customers in meaningful conversations.

Responsibilities

• Build meaningful relationships with customers through engaging conversations.
• Understand customers' needs and provide personalised guidance and solutions.
• Deliver exceptional experiences that build trust, loyalty and long-term relationships.
• Take ownership of customer queries and ensure resolution from first contact.
• Support customers in vulnerable circumstances with empathy and care.

Skills

Customer service

Communication

Empathy

Problem solving

Active listening

Job description

Metro Bank Milton Keynes (Oak Grove) is seeking a Customer Service Representative to help customers make confident financial decisions and build trusted relationships.

You will welcome customers into the store, understand their needs, provide personalised guidance and connect them with products and support. No previous banking experience is required; full training will be provided to develop a successful banking career.