Banking Customer Advocate — Build Relationships & Trust

Metro Bank Plc; Eastbourne; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Zusammenfassung

Metro Bank Eastbourne is hiring a Customer Service Representative to help customers make confident financial decisions and build trusted relationships. You'll engage with customers, understand their needs and connect them with the products and support that fit.

No prior banking experience required. You'll receive comprehensive training, development opportunities and a supportive team in a role with regular weekday hours and occasional Saturday shifts in store.

Qualifikationen

• Passion for creating great customer experiences.
• Experience in a customer-facing environment where service was priority.
• Strong communication and listening skills with ability to build rapport quickly.

Aufgaben

• Building meaningful relationships with customers through engaging conversations.
• Understanding customers’ needs to provide personalised support and solutions.
• Delivering exceptional experiences that build trust and loyalty.
• Identifying opportunities to support customers now and in the future.
• Taking ownership of customer queries from first contact to resolution.
• Supporting customers in vulnerable circumstances with empathy and care.
• Working with colleagues to contribute to store performance and growth.
• Continuously developing knowledge to become a trusted banking professional.

Kenntnisse

Customer service

Communication

Relationship building

Empathy

Problem solving

Jobbeschreibung

Metro Bank Eastbourne is hiring a Customer Service Representative to help customers make confident financial decisions and build trusted relationships. You'll engage with customers, understand their needs and connect them with the products and support that fit.

No prior banking experience required. You'll receive comprehensive training, development opportunities and a supportive team in a role with regular weekday hours and occasional Saturday shifts in store.