Relationship Banking Advisor

Metro Bank Plc; Reading; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank Reading is hiring a Customer Service Representative to help customers make confident financial decisions and build trusted relationships. In this in-store role you’ll engage with customers, understand their needs and connect them with the right products and support.

You’ll thrive on delivering personal, helpful service, working with a friendly team, and developing your knowledge to become a trusted banking professional. Full time, 37.5 hours, with shifts across 5 days.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to listen actively and respond with clarity and empathy.
• Strong communication skills to explain banking products simply.
• Proactive problem solving to support customers' financial goals.
• Digital savvy to use in-store tech and online tools.

Responsibilities

• Build meaningful relationships with customers through engaging conversations.
• Identify needs and provide personalised guidance to support financial decisions.
• Deliver exceptional experiences that foster trust and loyalty.
• Create opportunities to deepen relationships by offering relevant Metro Bank products.
• Own customer queries from first contact to resolution.
• Support customers in vulnerable circumstances with empathy and care.
• Collaborate with colleagues to boost store performance and customer advocacy.
• Continuously develop knowledge to become a trusted banking professional.

Skills

Customer service excellence

Active listening

Communication skills

Problem solving

Empathy

Digital literacy

Job description

Metro Bank Reading is hiring a Customer Service Representative to help customers make confident financial decisions and build trusted relationships. In this in-store role you’ll engage with customers, understand their needs and connect them with the right products and support.

You’ll thrive on delivering personal, helpful service, working with a friendly team, and developing your knowledge to become a trusted banking professional. Full time, 37.5 hours, with shifts across 5 days.