Banking Customer Advisor - Build Trust & Growth

Metro Bank (UK); Eastbourne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Comprehensive benefits package

Job summary

Metro Bank in Eastbourne is seeking a Banking Representative to deliver personal customer service in a busy retail banking environment. You will help customers make confident financial decisions, build trusted relationships, and connect them with suitable products and services.

No prior banking experience is required; full training will be provided. Role is full-time, 37.5 hours across 5 days, with working hours from 8:45am to 5:15pm or 9:00am to 5:30pm, and potential Saturdays.

Qualifications

• Passion for creating great customer experiences and lasting relationships.
• Experience in a customer-facing environment where service is priority.
• Natural curiosity and confidence to engage customers in meaningful conversations.
• Strong communication and listening skills with ability to build rapport quickly.
• Proactive and solution-focused mindset.
• Ability to identify opportunities while doing what's right for the customer.
• Personal ownership and accountability for delivering great customer and business outcomes.
• Confidence using technology and digital tools to support customers.
• Empathy, resilience and professionalism in diverse customer situations.
• Ambition to learn, grow and build a long-term banking career.

Responsibilities

• Building meaningful relationships with customers through engaging conversations.
• Understanding customer needs to provide personalised support and solutions.
• Delivering exceptional experiences that build trust and loyalty.
• Creating opportunities to deepen customer relationships.
• Taking ownership of customer queries from first contact to resolution.
• Supporting customers in vulnerable circumstances with empathy and care.
• Collaborating with colleagues to contribute to store performance and growth.
• Continuously developing knowledge to become a trusted banking professional.

Skills

Customer experience

Customer-facing

Curiosity

Communication

Active listening

Solution oriented

Ownership

Tech proficiency

Empathy

Growth mindset

Job description

Metro Bank in Eastbourne is seeking a Banking Representative to deliver personal customer service in a busy retail banking environment. You will help customers make confident financial decisions, build trusted relationships, and connect them with suitable products and services.

No prior banking experience is required; full training will be provided. Role is full-time, 37.5 hours across 5 days, with working hours from 8:45am to 5:15pm or 9:00am to 5:30pm, and potential Saturdays.