Banking Fraud Support Specialist

Firstsource Healthcare; East Midlands; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Company pension scheme

Health & wellbeing support programme

Life insurance

Employee discounts

Free onsite parking

Hybrid/work-from-home opportunities

Job summary

Firstsource Solutions Limited is hiring a Customer Service Representative to support customers by phone, focusing on potential fraud in banking and providing guidance with empathy. The role is onsite in Derby, with a 37.5-hour work week and varied shifts from 7am to 11pm, Monday through Sunday.

Experience in financial services or contact centres, strong communication skills, and the ability to navigate multiple systems are essential for delivering compliant, high-quality customer service.

Qualifications

• Recent experience in Financial Services or Contact Centre environment.
• Strong communication and listening skills.
• Able to navigate multiple systems and ask effective questions.

Responsibilities

• Support customers over the phone with potential fraud concerns.
• Investigate suspicious transactions and identify fraud risks.
• Ask effective questions to understand each customer’s situation.
• Provide reassurance and guidance to vulnerable customers.
• Work with colleagues to stay ahead of fraud trends.
• Deliver excellent customer experiences while complying with regulations.

Skills

Customer service

Fraud awareness

Phone support

Communication

Problem solving

Empathy

Tools

CRM systems

Job description

Firstsource Solutions Limited is hiring a Customer Service Representative to support customers by phone, focusing on potential fraud in banking and providing guidance with empathy. The role is onsite in Derby, with a 37.5-hour work week and varied shifts from 7am to 11pm, Monday through Sunday.

Experience in financial services or contact centres, strong communication skills, and the ability to navigate multiple systems are essential for delivering compliant, high-quality customer service.