Hybrid Banking Customer Support Specialist

first direct; Leeds; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Free parking

EV charging

Onsite coffee shop

BUPA healthcare

Job summary

first direct is seeking a customer service professional to join our award-winning team in a busy environment. You will listen to customers, understand their needs, and provide confident, friendly support with clear information and solutions during calls.

You will benefit from Gold-standard training, a 35-hour week with flexible shifts including evenings and weekends, and perks like 33 days holiday, free parking, EV charging, onsite coffee shop and BUPA healthcare.

Qualifications

• Strong customer service mindset with empathy and clear communication.
• Willingness to learn and thrive on a challenge with training provided.
• Ability to follow set processes and use technology.

Responsibilities

• Assist customers with their needs during calls, listening carefully and providing clear information and solutions.
• Convey empathy and understanding to ensure customers feel valued and supported.
• Follow established processes and use technology to delivery consistent service.

Skills

Customer service skills

Empathy

Active listening

Communication

Job description

first direct is seeking a customer service professional to join our award-winning team in a busy environment. You will listen to customers, understand their needs, and provide confident, friendly support with clear information and solutions during calls.

You will benefit from Gold-standard training, a 35-hour week with flexible shifts including evenings and weekends, and perks like 33 days holiday, free parking, EV charging, onsite coffee shop and BUPA healthcare.