Banking Customer Service Advisor (Weekend Hours)

Co-operative Bank plc; Newcastle upon Tyne; On-site; GBP 28,000 - 67,000; Full time

Benefits offered by this job

Annual discretionary bonus

Personal pension

Life assurance

28 days holiday + bank holidays

Job summary

Coventry Building Society Group is hiring a Customer Service Assistant in Newcastle Upon Tyne. You will be the first point of contact for personal and business banking customers, supporting them across in-branch and digital channels.

The role requires a passion for service, ability to handle fast-paced tasks, and a commitment to accuracy and security. Benefits include pension, bonus scheme, and generous holiday entitlement.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Good attention to detail with experience of processing customer details or data accurately.
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment.
• Computer literate with the ability to navigate quickly and confidently around multiple systems.

Responsibilities

• First point of contact for personal and business banking customers in the Newcastle Upon Tyne branch across channels (in person, telephone, secure messages).
• Encourage customers to schedule appointments with the Personal Banking Team for products/services.
• Protect and educate customers against fraud and scams and support vulnerable customers.
• Work toward personal/team targets while adhering to regulatory/compliance requirements.
• Collaborate with the team to improve branch service and customer experience.

Skills

Customer service

Communication

Attention to detail

Cash handling

Job description

Coventry Building Society Group is hiring a Customer Service Assistant in Newcastle Upon Tyne. You will be the first point of contact for personal and business banking customers, supporting them across in-branch and digital channels.

The role requires a passion for service, ability to handle fast-paced tasks, and a commitment to accuracy and security. Benefits include pension, bonus scheme, and generous holiday entitlement.