Banking Customer Experience Advisor (In-Branch)

Co-operative Bank plc; Exeter; On-site; GBP 26,000 - 52,000; Full time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Personal pension

Maternity/paternity/ parental leave

Life assurance 6x salary

Job summary

Co-operative Bank plc in Exeter seeks a customer-focused team member to be the first point of contact for personal and business banking customers. You will support customers across branches, phone and secure messaging during a dynamic digital transformation.

The role emphasizes identifying customer needs, ensuring accurate data handling, and promoting products through the Personal Banking Team while maintaining high standards of service and security.

Qualifications

• Strong experience in a customer service environment.
• Ability to interact directly with customers and provide excellent service daily.
• Good attention to detail when processing customer details or data.

Responsibilities

• First point of contact for personal and business banking customers at Exeter branch.
• Identify and address customer needs and support through multiple channels including in person, phone and secure messages.
• Encourage customers to book appointments with Personal Banking Team for additional products and services.
• Protect customers against fraud and scams and adapt to diverse customer backgrounds.

Skills

Customer service

Interpersonal skills

Attention to detail

Diversity awareness

Job description

Co-operative Bank plc in Exeter seeks a customer-focused team member to be the first point of contact for personal and business banking customers. You will support customers across branches, phone and secure messaging during a dynamic digital transformation.

The role emphasizes identifying customer needs, ensuring accurate data handling, and promoting products through the Personal Banking Team while maintaining high standards of service and security.