Banking Customer Service Advisor — Jersey (Training & Benefits)

HSBC; Saint Helier; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

12-week training

Market-leading pension

Private healthcare

Job summary

HSBC Jersey is hiring a Customer Service Advisor to meet clients face to face, open new accounts and service their needs. You will be the first contact for customers, educating them to use our digital platforms and helping with product choices.

This role requires flexibility, strong organization, and IT literacy. Banking experience is an advantage. A 12‑week training course starts your journey, with a competitive package including a market‑leading pension and private healthcare.

Qualifications

• Excellent organisation and time management skills.
• Previous experience in working in a customer facing environment.
• Previous office experience and IT literate.
• Previous experience in a banking environment would be an advantage.

Responsibilities

• Meet clients face to face and open new accounts and products.
• Provide a personalised and friendly service and educate customers to use digital platforms.
• Be the first point of contact for customers and identify potential fraud or vulnerable situations.

Skills

Face-to-face customer service

Organization

IT literacy

Banking experience beneficial

Tools

IT systems

Job description

HSBC Jersey is hiring a Customer Service Advisor to meet clients face to face, open new accounts and service their needs. You will be the first contact for customers, educating them to use our digital platforms and helping with product choices.

This role requires flexibility, strong organization, and IT literacy. Banking experience is an advantage. A 12‑week training course starts your journey, with a competitive package including a market‑leading pension and private healthcare.