Customer Service Advisor

HSBC; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

12 week training course

Pension contribution

Private healthcare

Enhanced parental leave

Job summary

HSBC is seeking a Customer Service Advisor to work in Jersey. You will hold face-to-face meetings with clients, open accounts, and deliver a personalised banking experience. You will educate customers on digital channels and conduct fraud awareness to protect vulnerable clients.

The role requires flexibility, organisation, and a customer-facing mindset, with opportunities for training and professional development within HSBC.

Qualifications

• Excellent organisation and time management skills.
• Previous experience in working in a customer facing environment.
• Previous office experience and IT literate.
• Previous experience in a banking environment would be an advantage.

Responsibilities

• Hold face-to-face appointments with potential and existing clients.
• Open new accounts and products, and service customer needs.
• Deliver a personalised and friendly service daily.
• Educate customers to use HSBC digital platforms and banking options.
• Raise fraud awareness and identify vulnerable customers to provide support.

Skills

Time management

Customer-facing

Office experience

Banking experience

Tools

IT literacy

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

Customer Service Advisor, based in Jersey

As a Customer Service Advisor you will be holding face to face appointments with potential and existing clients. Opening new accounts and products as well as servicing their needs. Delivering a personalised and friendly service every day. You will be the first point of contact for our customers; educating them to use our digital platforms, giving them a choice of how they wish to bank with us. Actively raising fraud awareness and identifying customers who may be in vulnerable situations – determining the best was we can to support them.

This role will require you to be flexible, well organised and happy to work in a dynamic environment.

In this role, you will have:

• Excellent organisation and time management skills
• Previous experience in working in a customer facing environment
• Previous office experience and IT literate
• Previous experience in a banking environment would be an advantage.

What we’ll give you:

• Your journey starts with a 12 week training course where we'll train you on all products and services.
• A very competitive benefits package including: a market-leading employer Pension contribution, enhanced parental leave and private healthcare
• At HSBC, we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.

Where & when you'll work:

Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:30 -14:30

This role is based in Jersey, Channel Islands and requires its applicants to hold an 'Entitled' right to work status.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .