Customer Service Representative

HSBC; Saint Helier; On-site; GBP 21,000 - 29,000; Full time

Job summary

HSBC Jersey is seeking a branch-based Cashier to be the first point of contact for HSBC customers, handling cash withdrawals and deposits with a focus on delivering a high-quality, personalised, and efficient service.

You will work with the wider team to meet targets, promote digital channels, and build rapport through excellent communication, accuracy, and fairness.

Qualifications

• Have a passion for continuously delivering a superior customer service.
• Pride yourself in consistently delivering a personalised, friendly, and efficient service at all times.
• Uphold high standards of quality ensuring accuracy.
• Previous experience working in a customer focused environment.
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport

Responsibilities

• Accurately and promptly resolve customer queries and requests.
• Deliver an exceptional customer service experience.
• Ensure accurate cashiering activities.
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
• Gain comprehensive knowledge of the Bank's full range of products and services to enable you to connect the customer to the best possible service.
• Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
• Treat customers fairly at the heart of all that you do.

Skills

Customer service

Communication skills

Attention to accuracy

Customer-focused

Job description

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an individual to join this team in the role of Cashier.

A branch-based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

In this role, you will:

• Accurately and promptly resolve customer queries and requests.
• Deliver an exceptional customer service experience.
• Ensure accurate cashiering activities.
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
• Gain comprehensive knowledge of the Bank's full range of products and services to enable you to connect the customer to the best possible service.
• Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
• Treat customers fairly at the heart of all that you do.

To be successful in this role you should meet the following requirements:

• Have a passion for continuously delivering a superior customer service.
• Pride yourself in consistently delivering a personalised, friendly, and efficient service at all times.
• Uphold high standards of quality ensuring accuracy.
• Previous experience working in a customer focused environment.
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport

You’ll achieve more when you join HSBC

This role must be based in Jersey.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].