Banking Customer Service Pro — Hybrid, Training & Perks

HSBC Group; Knowsthorpe; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Free parking

EV charging

Gym on-site

Starbucks on-site

BUPA healthcare

Job summary

HSBC Group in Leeds is seeking a Customer Service Representative to support customers with their banking needs in a busy, friendly environment. You’ll listen, ask questions, and provide clear, human guidance using our trusted First Direct service.

Starting salary £25,000 with extensive benefits and flexible hybrid working patterns. Full-time roles are 35 hours per week; all hires receive comprehensive training and ongoing development.

Responsibilities

• Assist customers with inquiries and provide confident, friendly support.
• Follow set processes and use technology to resolve issues.

Job description

HSBC Group in Leeds is seeking a Customer Service Representative to support customers with their banking needs in a busy, friendly environment. You’ll listen, ask questions, and provide clear, human guidance using our trusted First Direct service.

Starting salary £25,000 with extensive benefits and flexible hybrid working patterns. Full-time roles are 35 hours per week; all hires receive comprehensive training and ongoing development.