Branch Customer Experience Specialist

Hsbc Global Services Limited; Dean; On-site; GBP 21,000 - 23,000; Full time

Job summary

HSBC Global Services Limited in the United Kingdom is seeking an attentive, branch-based customer service professional to be the first point of contact for HSBC customers. The role focuses on delivering a high quality, personalised, friendly and efficient service.

You will pro-actively identify simple needs, handle cash withdrawals and deposits, and promote direct channels where appropriate while upholding the bank's commitment to fair treatment and inclusive service.

Responsibilities

• Provide high-quality customer service as the first point of contact for HSBC customers.
• Process cash withdrawals and deposits accurately and efficiently.
• Promote multi-channel engagement and steer customers to direct channels where appropriate.

Job description

HSBC Global Services Limited in the United Kingdom is seeking an attentive, branch-based customer service professional to be the first point of contact for HSBC customers. The role focuses on delivering a high quality, personalised, friendly and efficient service.

You will pro-actively identify simple needs, handle cash withdrawals and deposits, and promote direct channels where appropriate while upholding the bank's commitment to fair treatment and inclusive service.