Banking Customer Champion (Part‑Time)

Co-operative Bank plc; Caerphilly; Hybrid; GBP 50,000 - 61,000; Part time

Benefits offered by this job

Holiday entitlement

Annual discretionary bonus

Pension plan

Parental leave

Life assurance

Job summary

Coventry Building Society Group is seeking a part-time Customer Service Advisor at the Caerphilly branch to support personal and business banking customers as we transform across in person, phone, and secure messaging channels. You will address customer needs, manage cash handling, and update records using internal systems.

You will promote appointments with the Personal Banking Team for relevant products, help protect customers from fraud, and work with a diverse client base while contributing

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience interacting directly with customers and providing a great service daily.
• Good attention to detail with experience of processing customer details or data accurately.
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The ability to work in a fast paced environment.
• Computer literate with the ability to navigate multiple systems.

Responsibilities

• Be the first point of contact for personal and business banking customers at the Caerphilly branch.
• Support customers through our digital transformation across in person, telephone and secure messages.
• Identify and address customer needs, manage cash handling and update records in internal systems.
• Encourage customers to schedule appointments with the Personal Banking Team for additional products.
• Protect customers against fraud and engage with diverse customer backgrounds.

Skills

Customer service

Customer interaction

Attention to detail

Diversity awareness

Fast-paced environment

Computer literacy

Tools

Internal systems

Job description

Coventry Building Society Group is seeking a part-time Customer Service Advisor at the Caerphilly branch to support personal and business banking customers as we transform across in person, phone, and secure messaging channels. You will address customer needs, manage cash handling, and update records using internal systems.

You will promote appointments with the Personal Banking Team for relevant products, help protect customers from fraud, and work with a diverse client base while contributing