Banking Customer Care Associate (Part-Time)

We’re Coventry Building Society Group; Caerphilly; Hybrid; GBP 22,000 - 27,000; Part time

Benefits offered by this job

28 days holiday

Annual discretionary bonus

Pension contributions

Wellbeing support

Life assurance

Job summary

Coventry Building Society Group in Caerphilly is hiring a part-time Customer Service Assistant. The role requires a strong customer service background, the ability to work within a team, and a passion for helping customers through various channels.

Key tasks involve cash management, addressing customer needs, and supporting a digital transformation. Benefits include 28 days holiday, a discretionary bonus scheme, and extensive wellbeing support. Join us and contribute to a leading ethical bank!

Qualifications

• Experience in a customer-focused role like retail, hospitality, or call centre.
• Ability to assist diverse customers including vulnerable individuals.
• Strong attention to detail with accurate processing of customer data.

Responsibilities

• Act as the first point of contact for personal and business banking.
• Encourage customers to schedule appointments with the Personal Banking Team.
• Manage cash and update customer records using internal systems.

Skills

Customer service experience

Attention to detail

Ability to work in fast paced

Computer literate

Cash handling

Job description

Coventry Building Society Group in Caerphilly is hiring a part-time Customer Service Assistant. The role requires a strong customer service background, the ability to work within a team, and a passion for helping customers through various channels.

Key tasks involve cash management, addressing customer needs, and supporting a digital transformation. Benefits include 28 days holiday, a discretionary bonus scheme, and extensive wellbeing support. Join us and contribute to a leading ethical bank!