Customer Expert - Business Banking

Teleperformance Ltd; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days’ holiday including bank hols

Recognition awards

Career development opportunities

Mental health support employee program

Pension scheme

Employee discounts

Job summary

Teleperformance Ltd. in Glasgow is seeking a customer service representative to handle inbound calls and chats for Virgin Money/Nationwide. The role starts 11 January 2027 and is a full-time permanent position with 40 hours per week.

Work will be based at the client site in Glasgow, with initial training at the client’s office. Shifts are Monday to Friday, 8.00 am - 6.00 pm. You will build loyalty by delivering exceptional service and promoting suitable products.

Qualifications

• Strong attention to detail.
• Accountability for several key KPIs.

Responsibilities

• Deliver outstanding customer service on every interaction.
• Provide high standard of service on all aspects of the call.
• Demonstrate excellent listening and communication skills.
• Recommend suitable products and services tailored to customer needs.
• Ask the right questions and offer solutions that satisfy customers.
• Be open to change and support new ideas or ways of working.
• Promote additional products and services to benefit customers.
• Maintain daily attendance and reliability.
• Develop effective relationships with colleagues and contribute to personal development.

Skills

Attention to detail

KPI accountability

Job description

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.

Start Date

: 11 January 2027

Salary

: £26,436.80 per annum

Location

:Glasgow Cuprum Building, Argyle Street, Glasgow -

THIS IS NOT A WORK FROM HOME ROLE. Initial training will take place at the client's office on Bothwell Street, Glasgow

Shifts

: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.

Contract

: Full Time Permanent (40 hours per week)

Background Checks

• Right to Work in the UK
• Criminal Record Check
• Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy
• Global Sanctions Check
• Media Check
• 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment

Please be advised of the following stage in our selection process:

We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.

The purpose of this role is to answer customer calls or chats regarding Virgin Money and protect and develop customer loyalty and value through the provision of outstanding customer care.

Service account and telephone banking enquiries from Virgin Money business customers.

Key Skills

• High level of attention to detail.
• Accountability for several key KPI's.

Responsibilities

• Passionate about delivering excellent customer service through every interaction
• Ensure you provide the customer with a high standard of service on all aspects of the call
• Amazing listening and communication skills
• Recommendation of suitable products and services tailored to the customers’ needs
• Asking the right questions and offer the solutions that leave them smiling
• Be open to change and supportive of new ideas or ways of working
• Promote additional products and services to benefit our customers
• Highly motivated with a desire to succeed
• Ability to overcome objections, resilient and calm under pressure
• To demonstrate a responsible and reliable approach to ensuring your daily attendance schedule is met
• To develop effective working relationships with colleagues
• To take shared responsibility for personal development and performance improvement
• To produce work of the highest quality by adhering to set processes and procedures

Benefits

• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme
• Wide range of employee discounts