Customer Expert - Business Banking

TP; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Career development

Pension scheme

Employee discounts

Mental Health support

Refer & Earn scheme

Recognition awards

Job summary

Teleperformance is seeking a Customer Expert in Glasgow to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding customer care and loyalty development. This full-time role is based at the Glasgow Cuprum Building, with initial training on-site and shifts 8:00 AM–6:00 PM, Monday–Friday.

You will pass on tailored product/service recommendations, maintain high service standards, and work to achieve core KPIs while adapting to new methods.

Qualifications

• Excellent listening and communication skills.
• High level of attention to detail.
• Accountability for key KPIs.

Responsibilities

• Passionate about delivering excellent customer service through every interaction
• Ensure you provide the customer with a high standard of service on all aspects of the call
• Amazing listening and communication skills
• Recommendation of suitable products and services tailored to the customers’ needs
• Asking the right questions and offer the solutions that leave them smiling
• Be open to change and supportive of new ideas or ways of working
• Promote additional products and services to benefit our customers
• Highly motivated with a desire to succeed
• Ability to overcome objections, resilient and calm under pressure
• To demonstrate a responsible and reliable approach to ensuring your daily attendance schedule is met
• To develop effective working relationships with colleagues
• To take shared responsibility for personal development and performance improvement
• To produce work of the highest quality by adhering to set processes and procedures

Skills

Listening & communication

Attention to detail

KPI accountability

Job description

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.

The purpose of this role is to answer customer calls or chats regarding Virgin Money and protect and develop customer loyalty and value through the provision of outstanding customer care.

Service account and telephone banking enquiries from Virgin Money business customers.

Please be advised of the following stage in our selection process: We aim to email shortlisted candidates an online assessment link within one working day of application. Please ensure this is completed within 72 hours of receiving the link.

Start Date: 11 January 2027

Job Details

• Salary: £26,436.80 per annum
• Location:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE. Initial training will take place at the client's office on Bothwell Street, Glasgow
• Shifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.
• Contract: Full Time Permanent (40 hours per week)

Background Checking:

• Right to Work in the UK
• Criminal Record Check
• Enhanced Credit Check which will include looking for active defaults, CCJs, IVAs, bankruptcy
• CIFAS Fraud Check
• Global Sanctions Check
• Media Check
• 3 year employment history check
• Please note we do not allow any time off/holiday requests within the first 8 weeks of your employment

Key Skills

• Listening & communication skills
• High level of attention to detail.
• Accountability for several key KPI's.

Responsibilities

• Passionate about delivering excellent customer service through every interaction
• Ensure you provide the customer with a high standard of service on all aspects of the call
• Amazing listening and communication skills
• Recommendation of suitable products and services tailored to the customers’ needs
• Asking the right questions and offer the solutions that leave them smiling
• Be open to change and supportive of new ideas or ways of working
• Promote additional products and services to benefit our customers
• Highly motivated with a desire to succeed
• Ability to overcome objections, resilient and calm under pressure
• To demonstrate a responsible and reliable approach to ensuring your daily attendance schedule is met
• To develop effective working relationships with colleagues
• To take shared responsibility for personal development and performance improvement
• To produce work of the highest quality by adhering to set processes and procedures

Our Benefits

• On-line recruitment process
• Refer & Earn Scheme
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme
• Wide range of employee discounts