Customer Service Assistants

Co-operative Bank Plc; Cherwell District; On-site; GBP 1,378,000 - 1,653,000; Part time

Benefits offered by this job

25 days holiday pro rata

Holiday buy/sell option

Annual pay review

Personal pension

Annual Success Share scheme

Maternity/paternity and parental leave

Wellbeing support

My Lifestyle discounts

Service recognition

Job summary

The Co-operative Bank is seeking a friendly Customer Service Assistant for our Banbury branch. This part-time Saturday role runs 8.45am to 12.30pm, focusing on helping customers, handling cash, and supporting admin tasks.

You will engage with a diverse range of customers, deliver a great experience, and have opportunities for overtime during busy periods. Ideal candidates are people-focused with excellent communication, accuracy, and a willingness to assist in the broader Customer Service area.

Qualifications

• Experience in customer service and helping a diverse range of people.
• Cash handling and admin tasks accuracy.

Responsibilities

• Handle cash transactions carefully and accurately.
• Take calls and contribute to the wider Customer Service area.
• Assist with admin tasks and other duties in a helpful, friendly manner.

Skills

Customer service

Cash handling

Communication skills

Job description

We're looking for a friendly, helpful person to join the team in our Banbury branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time opportunity working 8.45am - 12.30pm every Saturday. It will suit someone who's at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area. There also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.

You'll be a people person with a positive, personable attitude and excellent communication skills. It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate. Desirable experience will be cash handling and processing details.

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters

• 25 days holiday plus Bank Holidays (pro rata)
• Ability to buy and sell holiday allowance
• Annual pay review
• Personal pension
• Annual Success Share scheme
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• 'My Lifestyle' retail discounts
• Service recognition