Banking Customer Care Advisor – Inbound Support & Safety

We’re Coventry Building Society Group; Manchester; Hybride; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Discretionary bonus

Pension

Maternity/Paternity leave

Wellbeing support

Life assurance

Résumé du poste

Coventry Building Society is looking for a customer-focused individual to join our Manchester contact centre. You will handle inbound calls, identify banking needs, and guide customers through safe banking practices.

Training will be provided and you will become proficient with our systems to deliver excellent service. After initial training and onboarding, the role offers hybrid working with onsite presence in Manchester.

Qualifications

• Strong recent experience in a customer based role.
• Experience interacting directly with customers and providing great service.
• Ability to follow and understand policies and processes.
• Background in a fast paced environment and achieving targets or deadlines.
• Good communication and problem solving skills.
• Good IT skills and a demonstrable ability to learn and use new systems.
• Experience in banking or call centre environments is helpful.

Responsabilités

• Handle high volumes of inbound calls from diverse customers and identify banking needs.
• Educate customers on safer ways of banking and protecting against fraud.
• Provide high quality customer service and multi-task across systems.
• Assist with account openings and other customer queries as needed.

Connaissances

Customer service

Communication

Problem solving

IT literacy

Attention to detail

Adaptability

Banking knowledge

Outils

CRM software

Microsoft Office

Description du poste

Coventry Building Society is looking for a customer-focused individual to join our Manchester contact centre. You will handle inbound calls, identify banking needs, and guide customers through safe banking practices.

Training will be provided and you will become proficient with our systems to deliver excellent service. After initial training and onboarding, the role offers hybrid working with onsite presence in Manchester.