Inbound Banking Support Advisor

Co-operative Bank plc; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday + statutory holidays +

Annual discretionary bonus

Pension with enhanced contributions

Maternity, paternity and parentalLeave

Life assurance (6x salary)

Job summary

The Co-operative Bank is recruiting a Customer Service Telephone Advisor for Manchester. You will handle high volumes of inbound calls, identify banking needs and guide customers to safe, clear outcomes while upholding our service standards.

You'll learn our systems through thorough training, work in a fast-paced team, and progress toward hybrid working after an initial on-site training period. A strong focus on accuracy, empathy and problem solving is essential.

Qualifications

• Strong recent experience in a customer based role.
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Ability to follow and understand policies and processes.
• Background of working in a fast paced environment and achieving targets or deadlines.
• Good communication and problem solving skills.
• Good IT skills and a demonstrable ability to learn and use new systems.
• Good accuracy and attention to detail.

Responsibilities

• Take high volumes of inbound calls from diverse customers and identify banking needs.
• Educate customers on safer ways of banking and protecting against scams and fraud.
• Provide high quality customer service while multi-tasking across systems.
• Receive training and support to handle additional queries and more complex scenarios.

Job description

The Co-operative Bank is recruiting a Customer Service Telephone Advisor for Manchester. You will handle high volumes of inbound calls, identify banking needs and guide customers to safe, clear outcomes while upholding our service standards.

You'll learn our systems through thorough training, work in a fast-paced team, and progress toward hybrid working after an initial on-site training period. A strong focus on accuracy, empathy and problem solving is essential.