Bank Support Assistant

Sanctuary Group; Harwell; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounts

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Group is seeking a Bank Support Assistant in Banbury to provide hands-on help to customers with learning disabilities, enhancing daily living skills and independence. You will work within a compassionate team, supporting inclusion and personal growth while following safeguarding and regulatory requirements.

Join a not-for-profit organisation that reinvests in people and services, offering development opportunities, training, and a supportive work environment with flexible hours as

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).
• Excellent communication skills to build relationships with customers, families and agencies.

Responsibilities

• Provide a high quality, hands-on support service.
• Support customers with learning disabilities to maximise potential and independence.
• Encourage daily living skills such as cooking, cleaning, shopping and community participation.
• Encourage social inclusion and help build confidence, resilience and self-esteem.
• Work with statutory and non-statutory agencies on behalf of customers and advocate when required.
• Maintain a safe environment and comply with relevant regulations and practices.

Skills

Caring, approachable nature

Accurate records & clear communication

Excellent communication with customers

Teamwork

Positive and accepting attitude

Microsoft Office

Education

NVQ Level 2 in Health and Social Care

Job description

Bank Support Assistant

Rachel House and Dashwood House, Dashwood Road, Banbury, OX16

£13.81 per hour

Hours as and when required

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Bank Support Assistant to our vibrant young people service at Rachel House and Dashwood House, Dashwood Road, Banbury, OX16.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Providing a high quality, hands-on support service
• Providing support to encourage our customers with learning disabilities to maximise their own potential and independence
• Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community
• Encouraging social inclusion and helping customers to build their confidence, resilience, and self-esteem
• Working with statutory and non-statutory agencies on behalf of the customers and actively encouraging choice and involvement, or acting as an advocate when required
• Maintaining a safe environment for customers, providing support in accordance with relevant regulations, procedures, and practices

Your skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.