Support Assistant

Sanctuary Group; Halford CP; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Health & wellbeing

Life insurance

Parental leave

Annual leave purchase

Training opportunities

Flexible working

Inclusive culture

Retail discounts

Cycle to Work

Job summary

Sanctuary Group is seeking a part-time Support Assistant for Oleander House, Ketley Park Road, Ketley, Telford. The role supports people with a disability, helping develop daily living skills and promoting social inclusion.

Weekend-only shifts and additional 25-hour weeks provide flexibility and opportunities for training and career development. You will join a compassionate team, with noted rewards such as extensive annual leave and a contributory pension, while working within a not-for-profit

Qualifications

• Caring, approachable nature.
• Ability to keep accurate records and share information clearly with the team.
• Excellent communication skills to build positive relationships with customers, families and agencies.
• Experience working effectively as part of a team.
• Positive and accepting approach to customers whatever their needs.
• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).

Responsibilities

• Provide a hands-on, high-quality support service.
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers build confidence, resilience and self-esteem.
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed.
• Maintain a safe environment and follow relevant regulations and practices.

Skills

Caring

Record keeping

Clear communication

Teamwork

Positive attitude

IT skills

Education

NVQ Level 2 in Health and Social Care

Job description

Support Assistant

Oleander House, Ketley Park Road, Ketley, Telford, TF1 5FJ

£13.15 per hour

Part time hours available

15 Hours per week - Weekend only

25 Hours per week

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Support Assistant to our vibrant disability service at Oleander House, Ketley Park Road, Ketley, Telford, TF1 5FJ.

You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a hands-on, high-quality support service
• Encourage customers to develop daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers build confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices

Your skills

• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.