Bank Receptionist (Whitby Hospital Extended Access Service)

Nimbuscare Ltd; Whitby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare organization in Whitby is seeking a Receptionist to be the first point of contact for patients at Whitby Hospital. The role involves managing patient interactions, ensuring professional reception services, and supporting clinical teams with basic requests. Ideal candidates should possess strong interpersonal skills and be able to manage workloads effectively.

Qualifications

• Friendly and welcoming demeanor.
• Competent level of interpersonal skills.
• Ability to manage and prioritize workload.

Responsibilities

• Act as the main point of contact for patients & visitors.
• Report and action facility issues when required.
• Manage the waiting room area for patients.

Job description

Overview

This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the Nimbuscare team in the delivery of the Extended Access service at Whitby Hospital on behalf of the Whitby Coast and Moors Primary Care Network. You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming. You will ensure an efficient and professional reception provision and will work to ensure a positive patient experience. Interviews will be held in person in York.

Responsibilities

• Act as the main point of contact for patients & visitors arriving.
• Report and action facility issues and faults where required.
• Where appropriate, escalate Health & Safety and facility issues.
• Support the clinical teams working in our services with basic requests.
• Manage the waiting room area whilst patients wait to be seen.
• Interact with patients to provide information, signposting, and advice.
• Demonstrate a competent level of interpersonal skills.
• Manage and prioritise own workload.
• Ensure the clinical rooms are stocked where appropriate.
• Any other duties as directed.
• Completion of administrative tasks as directed.

About Nimbuscare

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

Who we are

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality. We are part of the system, and we are here to stay.

Equality and diversity

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.