Receptionist / Administrator

Integrated Care 24 Ltd; Brighton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

NHS Pension Scheme

Free 24/7 counselling service

Learning and development opportunities

Discount platform access

Blue Light Card access

Job summary

Integrated Care 24 Ltd in Brighton is recruiting for a Bank Reception role to welcome patients, manage appointments and support everyday patient care within GP practice settings.

You will handle enquiries, update records, liaise with other healthcare services and assist with general administration, with shifts offered on a flexible bank basis in this NHS-linked team.

Qualifications

• Experience dealing with members of the public, face-to-face and over the phone.
• Good administrative, office or clerical skills.
• Friendly, approachable and able to communicate with people from diverse backgrounds.
• Able to remain calm and professional when patients are worried or upset.
• Organised with ability to manage a varied workload and changing priorities.
• Strong IT skills and familiarity with email, Microsoft Office and electronic systems.
• Understanding of patient confidentiality and handling sensitive information.

Responsibilities

• Welcoming and supporting patients as a first point of contact.
• Booking appointments and handling enquiries by phone, email and in person.
• Processing repeat prescriptions, sending referrals and supporting online services.
• Updating electronic patient records and maintaining accuracy and confidentiality.
• Liaising with hospitals and other services for referrals and information flow.
• Providing general administration and keeping reception areas organised.
• Providing flexible bank cover as required, including weekends or additional hours.

Skills

Customer service

Administrative skills

IT literacy

Communication

Confidentiality

Education

General education

Tools

Microsoft Office

Job description

The Role

Be the friendly face that helps our practice run smoothly. For many patients, our Reception team is their first point of contact with the practice. Whether they’re arriving for an appointment, calling with a question or trying to access the right service, the way we respond can make a real difference to their experience.

What You’ll Be Doing

• Welcoming and supporting our patients Being a friendly and professional first point of contact, checking patients in, responding to questions and helping them access the right support.
• Managing appointments and enquiries Booking appointments and responding to telephone, email and face-to-face enquiries, taking accurate messages and making sure information reaches the right person.
• Supporting everyday patient care Processing repeat prescription requests, receiving patient specimens, supporting referrals and helping patients use our online services.
• Keeping patient records accurate Updating electronic patient records, scanning correspondence, processing registrations and ensuring information is recorded accurately and confidentially.
• Liaising With Other Healthcare Services Communicating with hospitals, community services and other healthcare colleagues to help referrals and patient information reach the right place.
• Keeping the practice organised Supporting general administration, processing post and emails, maintaining stationery and helping keep reception, waiting and consulting areas ready for patients and colleagues.
• Providing flexible Bank support Providing additional cover when the practice needs it, including periods of annual leave, sickness and increased demand, with Saturday or additional hours available where required.
• Protecting patient confidentiality Handling sensitive patient information every day and maintaining the highest standards of confidentiality, information governance and data protection.

Who This Role Suits

This role is ideal for someone who enjoys working with people, takes pride in providing great service and wants the flexibility of working on a Bank basis within a GP practice.

• Have experience dealing with members of the public, both face-to-face and over the telephone.
• Have good administrative, office or clerical skills.
• Are friendly, approachable and comfortable communicating with people from different backgrounds.
• Can remain calm and professional when patients are worried, frustrated or upset.
• Are organised and able to manage a varied workload while priorities change around you.
• Have good IT skills and are comfortable using email, Microsoft Office and electronic systems.
• Understand the importance of patient confidentiality and handling sensitive information appropriately.
• Record information accurately and pay attention to the details.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.

IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Every day, our people help patients access the care they need, when they need it most.

What’s in it for you?

• Hourly pay of £12.71
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Locations:

School House Surgery, Hertford Road, Brighton, BN1 7GF

Church Surgery, Saunders Park Rise, Brighton, BN2 4ES

Hours

Bank - shifts offered according to service requirements

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and three years’ of references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.