Bank Receptionist

St Helens South PCN Ltd; St Helens; On-site; GBP 1,378,000 - 1,653,000; Part time

Job summary

St Helens South Primary Care Network Ltd is seeking a motivated bank receptionist to join the Patient Access & Services team at the PCN Hub. You will provide a professional, efficient and welcoming front‑of‑house service for our population across 10 GP practices.

This role involves managing bookings, patient queries, calls, registrations and maintaining EMIS records while upholding confidentiality and teamwork to ensure smooth day‑to‑day operations.

Qualifications

• GCSE English and Maths (or equivalent) required.
• Experience in public or healthcare/customer service preferred.
• Good IT and communication skills; EMIS knowledge advantageous.

Responsibilities

• Provide a professional, welcoming front‑of‑house service.
• Manage appointments, cancellations and patient queries.
• Handle incoming calls courteously and efficiently.
• Direct patients to clinicians or services as needed.
• Process repeat prescriptions and registrations.
• Maintain accurate patient records in EMIS.
• Carry out scanning, data entry and correspondence.
• Maintain confidentiality and information governance.
• Support wider PCN team to ensure effective service delivery.

Skills

Friendly, professional and patient‑foc

Excellent communicator

Polite telephone manner

Organised with strong IT

Team player / independent

Education

GCSE English and Maths

Tools

EMIS

Job description

Bank Receptionist – St Helens South Primary Care Network Ltd

Location: St Helens South PCN Ltd
Hours: ad hoc

Salary: National Minimum Wage
Contractual Term: Bank Staff

About the Role

St Helens South Primary Care Network (PCN) is seeking a motivated and patient-focused Receptionist to join our Patient Access & Services team.

As a bank Receptionist staff you will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.

This role is central to ensuring patients receive timely access to services and a positive experience when contacting or visiting St Helens South PCN Ltd.

Key Responsibilities

• Provide a professional and welcoming front-of-house service to patients and visitors
• Manage appointment bookings, cancellations and patient queries
• Handle incoming telephone calls efficiently and courteously
• Direct patients to the appropriate clinician or service where appropriate
• Process repeat prescription requests and patient registrations
• Maintain accurate patient records using clinical systems (EMIS)
• Carry out administrative tasks including scanning, data entry and correspondence
• Maintain confidentiality and adhere to information governance standards
• Support the wider clinical and non-clinical PCN team, including GPs, to ensure effective service delivery.

About You

We are looking for someone who is:

• Friendly, professional and patient-focused
• An excellent communicator with a polite and confident telephone manner
• Organised with strong IT and administrative skills
• Able to work under pressure in a busy healthcare environment
• A team player who can also work independently

Essential Requirements

• GCSE English and Maths (or equivalent)
• Experience working with the public or in a healthcare/customer service environment
• Good IT and communication skillsEMIS knowledge

Desirable

• Experience in primary care or GP reception

Join us at St Helens South PCN Ltd and be part of a team dedicated to excellence in patient care and professional development. We look forward to welcoming you.

Closing date: 30th September 2026