Receptionist/ Care Navigator

Story Terrace Inc.; Farnborough; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual leave

Job summary

Story Terrace Inc. is seeking a friendly GP Receptionist/ Care Navigator at Giffard Drive Surgery. You will be the first contact for patients, handling appointments, inquiries, and front-desk duties with care and confidentiality.

The role requires excellent communication, organisational skills, and the ability to multitask in a busy GP practice environment. Working hours include weekdays with a focus on patient access and smooth operations.

Qualifications

• Previous experience in working within a GP practice.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills.

Responsibilities

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.
• Supporting the administration and receptionist teams with patient registration.

Skills

Interpersonal skills

Organisational skills

Multitasking

Strong IT skills

Education

GCSEs in English and Maths

Tools

EMIS

Job description

Job Description

Job role:

Receptionist/ Care Navigator

Job type:

Permanent

Location:

Giffard Drive Surgery

Salary:

£12.71

Working hours:

Monday 8.30 - 18.30 Thursday 8.15 - 18.30 Friday 8.30 - 18.30

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.

We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.

Overview

We are currently seeking a friendly and organised individual to join our team as a GP Receptionist. In this role, you will be the first point of contact for patients and visitors, providing exceptional customer service and support to other medical secretaries. The ideal candidate will possess excellent communication skills, attention to detail, and a compassionate manor, ensuring that patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to:

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Processing of information (electronic and hard copy) in a timely manner
• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.
• Supporting the administration and receptionist teams with patient registration.

Essential criteria

• Previous experience in working within a GP practice
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills

Desirable criteria

• GCSEs in English and Maths.
• Previous experience of working in a healthcare setting.
• Experience using EMIS.

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme