Bank Receptionist

St-Helens-South-Pcn-Ltd; St Helens; On-site; GBP 18,000 - 23,000; Part time

Job summary

St Helens South PCN Ltd is seeking a motivated bank Receptionist to join our Patient Access & Services team. You will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.

This role is bank staff with ad hoc hours, requiring GCSE English and Maths and experience in healthcare/customer service.

Qualifications

• GCSE English and Maths (or equivalent).
• Experience working with the public or in healthcare/customer service environment.
• Good IT and communication skills.
• EMIS knowledge.

Responsibilities

• Provide a professional and welcoming front-of-house service to patients and visitors.
• Manage appointment bookings, cancellations and patient queries.
• Handle incoming telephone calls efficiently and courteously.
• Direct patients to the appropriate clinician or service where appropriate.
• Process repeat prescription requests and patient registrations.
• Maintain accurate patient records using EMIS and other clinical systems.
• Carry out administrative tasks including scanning, data entry and correspondence.
• Maintain confidentiality and adhere to information governance standards.
• Support the wider PCN team to ensure effective service delivery.

Skills

Excellent communication

Organisation

Team player

Education

GCSE English and Maths

Tools

EMIS knowledge

IT systems

Job description

Bank Receptionist – St Helens South
Primary Care Network Ltd

Location: St Helens South PCN Ltd
Hours: ad hoc

Salary: National Minimum Wage
Contractual Term: Bank Staff

About the Role

St Helens South Primary Care Network (PCN) is seeking a motivated and patient-focused Receptionist to join our Patient Access & Services team.

As a bank Receptionist staff you will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.

This role is central to ensuring patients receive timely access to services and a positive experience when contacting or visiting St Helens South PCN Ltd.

Key Responsibilities

• Provide a professional and welcoming front-of-house service to patients and visitors
• Manage appointment bookings, cancellations and patient queries
• Handle incoming telephone calls efficiently and courteously
• Direct patients to the appropriate clinician or service where appropriate
• Process repeat prescription requests and patient registrations
• Maintain accurate patient records using clinical systems (EMIS)
• Carry out administrative tasks including scanning, data entry and correspondence
• Maintain confidentiality and adhere to information governance standards
• Support the wider clinical and non-clinical PCN team, including GPs, to ensure effective service delivery.

About You

We are looking for someone who is:

• Friendly, professional and patient-focused
• An excellent communicator with a polite and confident telephone manner
• Organised with strong IT and administrative skills
• Able to work under pressure in a busy healthcare environment
• A team player who can also work independently

Essential Requirements

• GCSE English and Maths (or equivalent)
• Experience working with the public or in a healthcare/customer service environment
• Good IT and communication skills
• EMIS knowledge

Desirable

• Experience in primary care or GP reception

Join us at St Helens South PCN Ltd and be part of a team dedicated to excellence in patient care and professional development. We look forward to welcoming you.

Closing date: 30th September 2026

Please note: We reserve the right to close this vacancy earlier than the advertised closing date should a suitable candidate be identified.