Receptionist

Cardiff and Vale University Health Board; East Midlands; On-site; GBP 12,000 - 17,000; Part time

Job summary

Park Lane Surgery is seeking a friendly, organised Medical Receptionist on a part-time basis. You will be the first point of contact for patients, providing a warm and efficient service while supporting clinical and admin teams with reception duties.

You will handle phones, appointments, patient inquiries, and online registration. The role includes general admin, data collection, and occasional basic dispensary support as required.

Qualifications

• Experience working with the general public/patients.
• Experience of working in primary care.
• DBS check.
• Friendly and professional telephone manner.
• Ability to use computer systems and record information accurately.

Responsibilities

• Answering the phone and directing calls.
• Booking appointments and processing home visit requests.
• Registering patients to the Patient Access Online system.
• Taking and processing prescription requests when needed.
• Assisting with dispensary duties as required.
• Maintaining waiting areas clean and tidy.

Skills

Customer service

Telephone handling

Team player

IT literacy

Organisational skills

Attentive to detail

Discretion/DBS check

Education

GCSE English & Maths (C or above)

Tools

Office

Outlook

Job description

Park lane Surgery are looking for a friendly, organised and professional Medical Receptionist to join our team on a part time basis. You will be the first point of contact for our patients, providing a warm, welcoming and efficient service. You will support the clinical and administration team with a range of reception and administrative duties, including answering the phone, booking appointments and helping patients with enquiries. If you are passionate about helping people, and want to be part of a supportive team then we would love to hear from you!, o Key Holder o Responsible for switching telephone service at appropriate times of the day o Check Doctors consulting rooms and Attached Staff room before each surgery o Answer the telephone, make appointments, record requests for home visits. o Receive patients at Reception desk, record their arrival on the appointment system o Direct Patients to consulting rooms o Operate the appointment system. o Register patients for the Patient Access Online system and assist with queries o Send text messages to patients as appropriate, via the Mjog texting system. o Receive repeat prescription requests, prepare and process them via the computer. o Receive and accurately record details of messages ensuring all messages reach the relevant personnel. o Assist in the Dispensary when required o Print patient information leaflets when requested o Participate in data collection. o Acquire a working knowledge of computers in the practice. o Waiting area keep clean and tidy during the day o Check patient toilet between surgeries o Print appointment lists for afternoon and following morning clinics o Check Home Visit Book and print patient summaries Additional Responsibilities o Co-ordinate Child Immunisations o Monthly shopping for staff refreshment supplies o Fire Alarms check, test and update files o Order supplies for Nurses and housekeeping o Check INR/DMARD bloods weekly and review appointments o Postnatal appointments and immunisation You may be required to perform other related duties from time to time.

• Has excellent customer service skills
• Is calm, professional and approachable
• Is confident using computer systems and has good IT skills
• Can work well as part of a team
• Is flexible and reliable, Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Evidence of continuing professional development., Experience working with the general public/patients., Experience of working in primary care.
• Broad knowledge of General Practice., Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure., Clear, polite telephone manner.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure., Excellent communication skills (written and oral).
• Strong IT skills.
• Competent in the use of Office and Outlook.
• GCSE (or equivalent) English & Maths at Grade C or above

  At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

• As part of this support, we are hosting this job advert on behalf one of our members, Park Lane Surgery