Bank Receptionist

Royal Trinity Hospice; Greater London; In loco; GBP 17.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Store discount in Trinity shops

Gala dinner access for staff events

Staff lottery participation

Donated tickets and prizes

Descrizione del lavoro

Royal Trinity Hospice in London seeks a highly organised Bank Receptionist to provide a professional front-of-house service for patients, visitors and staff. Shifts are predominantly in the evening (Mon-Fri 4pm–8:30pm) or weekends; coverage includes 8am–2pm or 2pm–8:30pm, with occasional day shifts 8am–4pm.

You will greet visitors, answer calls and coordinate communications with internal teams. We value empathy, reliability and good computer literacy and offer DBS, Occupational Health and

Competenze

• Effective communication and interpersonal skills (face to face, in writing and over the telephone).
• Ability to communicate with sincerity and empathy.
• Willingness to work with flexibility.
• Good computer literacy skills.

Mansioni

• To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken in to account.
• To deal with the general public in person and on the telephone and respond to, or redirect, enquiries as appropriate.
• To act as a central source of communication co-ordination between visitors, outpatients, suppliers, staff, and internal departments.

Conoscenze

Effective communication

Interpersonal skills

Empathy

Flexibility

Computer literacy

Descrizione del lavoro

Salary: £14.87 per hour
Hours: Predominantly evening cover Monday- Friday 4pm – 8.30pm or Saturday and Sunday cover 8am – 2pm or 2pm – 8.30 pm with occasional day shifts 8am – 4pm

Royal Trinity Hospice provides palliative and end of life care to people with life limiting conditions, including support for those close to them. We are committed to delivering high quality care and are looking for a highly organised, motivated person to provide support to our Reception Team to meet this goal.

Reporting to the HR Database & Reception Manager, you will provide a professional and welcoming front of house service dealing with patients, visitors and staff. You will have excellent communication skills, be flexible, punctual and reliable. You will be comfortable working in a hospice environment.
Royal Trinity Hospice is set-in award-winning gardens on the edge of Clapham Common, with easy access by public transport and great local amenities.

Responsibilities of a Royal Trinity Hospice Bank Receptionist

• To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken in to account.
• To deal with the general public in person and on the telephone and respond to, or redirect, enquiries as appropriate.
• To act as a central source of communication co-ordination between visitors, outpatients, suppliers, staff, and internal departments.

Skills and experience required

• Effective communication and interpersonal skills (face to face, in writing and over the telephone).
• Ability to communicate with sincerity and empathy.
• Willingness to work with flexibility.
• Good computer literacy skills.

• 25% store discount in Trinity shops
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief.We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.

All successful applicants will be subject to DBS, Occupational Health and reference checks.

Closing Date: Tuesday 10 November 2026

*Please note, if successfully appointed you will be required to attend training which occurs Monday - Friday, any time that is suitable for you between the hours of 8am - 4pm.