Bank Receptionist

Royal Trinity Hospice; England; In loco; GBP 12.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Store discount in Trinity shops

Staff Gala events participation

Staff lottery for Gala dinner tickets

Counselling services

Descrizione del lavoro

Royal Trinity Hospice is seeking a friendly and highly organised Bank Receptionist to join our front-of-house team. You will welcome visitors, answer calls and coordinate communications across departments in a compassionate hospice setting.

The role offers predominantly evening and weekend shifts. You will work under the HR Database & Reception Manager, providing a professional, efficient and empathetic service to patients, families and staff while maintaining a secure and welcoming environment.

Competenze

• Excellent communication with patients, visitors and staff.
• Strong interpersonal skills and empathy in a hospice environment.
• Reliable, punctual and flexible in shift patterns.

Mansioni

• Greet visitors and direct them as needed while ensuring security considerations are followed.
• Answer phone and face-to-face inquiries; redirect as appropriate.
• Coordinate communications between visitors, outpatients, suppliers, staff and departments.

Conoscenze

Clear communication

Empathy

Flexibility

Computer literacy

Strumenti

Microsoft Office

Descrizione del lavoro

Salary: £ per hour

Hours: Predominantly evening cover Monday- Friday 4pm - or Saturday and Sunday cover 8am - 2pm or 2pm - pm with occasional day shifts 8am - 4pm

Royal Trinity Hospice provides palliative and end of life care to people with life limiting conditions, including support for those close to them. We are committed to delivering high quality care and are looking for a highly organised, motivated person to provide support to our Reception Team to meet this goal.

Reporting to the HR Database & Reception Manager, you will provide a professional and welcoming front of house service dealing with patients, visitors and staff. You will have excellent communication skills, be flexible, punctual and reliable. You will be comfortable working in a hospice environment. Royal Trinity Hospice is set-in award-winning gardens on the edge of Clapham Common, with easy access by public transport and great local amenities.

Responsibilities of a Royal Trinity Hospice Bank Receptionist

• To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken in to account.
• To deal with the general public in person and on the telephone and respond to, or redirect, enquiries as appropriate.
• To act as a central source of communication co-ordination between visitors, outpatients, suppliers, staff, and internal departments.

Skills and experience required

• Effective communication and interpersonal skills (face to face, in writing and over the telephone).
• Ability to communicate with sincerity and empathy.
• Willingness to work with flexibility.
• Good computer literacy skills.

Benefits

• 25% store discount in Trinity shops
• Lots of opportunities to attend exciting and high-profile events a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling
• Flexible working

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports in all its forms.

We encourage and welcome applications from people of all backgrounds.

All successful applicants will be subject to DBS, Occupational Health and reference checks.