Front of House Receptionist Volunteer

St Francis; United Kingdom; À distance; GBP 17 000 - 22 000; Temps partiel

Résumé du poste

St Francis Hospice is seeking a friendly, organised Front of House Receptionist to be the warm face and clear voice on Thursday mornings. You will welcome visitors, answer calls, and help keep the reception running smoothly for patients, families, staff and supporters.

As the first point of contact, you’ll greet people, sign for deliveries, take messages, check daily diaries, and direct visitors to the IPU or the right team.

Qualifications

• Excellent communication skills and a helpful, approachable manner.
• Well-presented appearance and ability to prioritise tasks.

Responsabilités

• Greet visitors and staff in a friendly, professional manner.
• Answer telephone enquiries and relay messages.
• Sign for deliveries and manage small payments for Hospice shop items.
• Check daily diaries at start of shift to keep schedules up to date.

Connaissances

Excellent communication

Approachable

Organised

Description du poste

Are you looking for a meaningful way to spend a few hours every other week? We are looking for a friendly, organised, and reliable Front of House Receptionist to be the warm face and clear voice of our Hospice on Thursday mornings.

As the first point of contact for visitors and callers, you’ll help create a welcoming, smooth-running environment for our patients, families, staff, and supporters.

What You’ll Be Doing

Warm Welcomes: Greeting visitors with a smile, letting staff know their guests have arrived, or directing visitors to the Inpatient Unit (IPU).

Call Handling: Answering telephone enquiries promptly and connecting callers to the right team or taking clear, accurate messages.

Keeping Track: Checking daily diaries at the start of your shift to stay up to date on staff schedules and expected visitors.

Daily Support: Signing for deliveries and processing small payments for Hospice shop items.

What We’re Looking For

Excellent communication skills and a naturally helpful, approachable nature.

A well-presented appearance and a cool head for prioritising tasks when the reception area gets busy.

A commitment to upholding Hospice policies and procedures to keep our community safe and supported.

What We Offer & Essential Info

Training & Support: Full training and ongoing support will be provided—you won't be thrown in at the deep end!

DBS Check: As this role is based within a healthcare environment, a standard DBS check is required.