Bank Physio Administrator

Spire Healthcare Limited; Farnham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Flexible bank shifts

Reward platform

Training opportunities

Leading private provider

Job summary

Spire Clare Park Hospital in Farnham is seeking a highly organised Physiotherapy Administrator to join the busy team on a bank (zero-hours) basis. You will be the first point of contact for patients, handling front desk enquiries and providing vital administrative support for the physiotherapy department.

The role requires strong IT skills, experience in administration or reception, and a patient-focused approach to deliver an exceptional patient experience in a fast-paced setting.

Qualifications

• Previous administration, reception, or customer service experience.
• Excellent communication and organisational skills.
• Strong IT skills and confidence using SAP or similar.
• Ability to prioritise workload and adapt to changing demands.
• Professional, friendly, and patient-focused approach.

Responsibilities

• Welcome patients and manage front desk enquiries.
• Coordinate patient bookings and administration for inpatient and day-case services using SAP.
• Liaise with patients, consultants, insurers, and pre-authorisation teams to ensure a seamless patient journey.
• Maintain accurate patient records and filing systems.
• Ensure compliance with data protection, confidentiality, and medical coding standards.
• Respond professionally to enquiries from patients, visitors, and colleagues.
• Support the team in delivering a smooth and efficient service.

Skills

Administration

Reception

Customer service

Data handling

IT literacy

Tools

SAP

Job description

Bank Physiotherapy Administrator

Spire Clare Park Hospital | Farnham | Bank (Zero-Hours Contract)

Spire Clare Park Hospital is looking for a highly organised and customer-focused Physiotherapy Administrator to join our busy Physiotherapy team on a bank basis.

Spire Clare Park Hospital is a modern elective hospital located in Farnham and is rated“Good” by the CQC. The hospital provides a broad range of surgical and diagnostic services, includingOrthopaedics, General Surgery, Cosmetic Surgery, Urology, Dermatology and ENT, supported by state‑of‑the‑art imaging facilities.

This is a front-facing role where you'll be the first point of contact for patients, helping to deliver an outstanding experience while providing vital administrative support to the department. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent service, we'd love to hear from you.

Key Responsibilities

• Welcome patients and manage front desk enquiries.
• Coordinate patient bookings and administration for inpatient and day-case services using SAP.
• Liaise with patients, consultants, insurers, and pre-authorisation teams to ensure a seamless patient journey.
• Maintain accurate patient records and filing systems.
• Ensure compliance with data protection, confidentiality, and medical coding standards.
• Respond professionally to enquiries from patients, visitors, and colleagues.
• Support the team in delivering a smooth and efficient service.

What We're Looking For

• Previous administration, reception, or customer service experience.
• Excellent communication and organisational skills.
• Strong IT skills and confidence using systems such as SAP or similar.
• Ability to prioritise workload and adapt to changing demands.
• A professional, friendly, and patient-focused approach.

Why Join Spire?

• Flexible bank working arrangements
• Access to Spire's reward and discount platform
• Ongoing training and development opportunities
• Be part of one of the UK's leading independent healthcare providers
• Work within a supportive team committed to delivering exceptional patient care

Why Spire Healthcare?

Spire Healthcare is one of the UK’s leading private healthcare providers, renowned for clinical excellence and outstanding patient care. Our people are central to our success, and we are committed to supporting your development, wellbeing and work‑life balance.

We reserve the right to close this vacancy early if sufficient applications are received.