Bank Physio Administrator

Spire Healthcare Group; Farnham; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible bank hours

Rewards platform access

Training & development

Job summary

Spire Clare Park Hospital in Farnham is seeking a highly organised Physiotherapy Administrator to join the busy team on a bank basis. This front-facing role will be the first point of contact for patients and will provide essential administrative support to the department.

You will manage front desk enquiries, bookings in SAP, maintain patient records, and liaise with patients, consultants and insurers to ensure a smooth patient journey.

Qualifications

• Experience in administration, reception, or customer service.
• Excellent communication and organisational skills.
• Strong IT skills, comfortable with SAP or similar.

Responsibilities

• Welcome patients and manage front desk enquiries.
• Coordinate patient bookings and administration for inpatient and day-case services using SAP.
• Liaise with patients, consultants, insurers, and pre-authorisation teams.
• Maintain accurate patient records and filing systems.
• Ensure data protection, confidentiality, and medical coding standards.
• Respond professionally to enquiries from patients, visitors, and colleagues.
• Support the team in delivering a smooth and efficient service.

Skills

Administration experience

Communication skills

Organisational skills

IT skills (SAP)

Tools

SAP

Job description

Bank Physiotherapy Administrator

Spire Clare Park Hospital | Farnham | Bank (Zero-Hours Contract)

Spire Clare Park Hospital is looking for a highly organised and customer-focused Physiotherapy Administrator to join our busy Physiotherapy team on a bank basis.

Spire Clare Park Hospital is a modern elective hospital located in Farnham and is rated "Good" by the CQC. The hospital provides a broad range of surgical and diagnostic services, including Orthopaedics, General Surgery, Cosmetic Surgery, Urology, Dermatology and ENT, supported by state-of-the-art imaging facilities.

This is a front-facing role where you'll be the first point of contact for patients, helping to deliver an outstanding experience while providing vital administrative support to the department. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent service, we'd love to hear from you.

Key Responsibilities

• Welcome patients and manage front desk enquiries.
• Coordinate patient bookings and administration for inpatient and day-case services using SAP.
• Liaise with patients, consultants, insurers, and pre-authorisation teams to ensure a seamless patient journey.
• Maintain accurate patient records and filing systems.
• Ensure compliance with data protection, confidentiality, and medical coding standards.
• Respond professionally to enquiries from patients, visitors, and colleagues.
• Support the team in delivering a smooth and efficient service.

What We're Looking For

• Previous administration, reception, or customer service experience.
• Excellent communication and organisational skills.
• Strong IT skills and confidence using systems such as SAP or similar.
• Ability to prioritise workload and adapt to changing demands.
• A professional, friendly, and patient-focused approach.

Why Join Spire?

• Flexible bank working arrangements
• Access to Spire's reward and discount platform
• Ongoing training and development opportunities
• Be part of one of the UK's leading independent healthcare providers
• Work within a supportive team committed to delivering exceptional patient care

Why Spire Healthcare?

Spire Healthcare is one of the UK's leading private healthcare providers, renowned for clinical excellence and outstanding patient care. Our people are central to our success, and we are committed to supporting your development, wellbeing and work-life balance.

We reserve the right to close this vacancy early if sufficient applications are received.