Physio Front Desk & Patient Services Administrator

Spire Healthcare Group; Worcester; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

35 days annual leave

Pension

Spire for you rewards

Bupa wellness screening

Private medical insurance

Life assurance

Résumé du poste

Spire South Bank Hospital is seeking a confident and customer-focused Administrator to join our Physiotherapy team on a full-time basis.

This highly patient-facing role greets visitors, manages front desk enquiries, coordinates patient administration and bookings for in-patients and day cases using SAP, and liaises with insurers, pre-authorisation teams, patients and consultants to ensure smooth admissions, excellent service, and compliant records.

Qualifications

• Previous experience in administration, reception, or customer service.
• Excellent communication and organisational skills.
• Comfortable using SAP and/or EMIS systems.

Responsabilités

• Welcoming patients and managing front desk enquiries.
• Manage patient administration and bookings for in-patients and day cases using SAP.
• Liaise with insurers, pre-authorisation teams, patients, and consultants to ensure smooth admissions.
• Maintain accurate records, filing systems, and ensure compliance with medical coding and Data Protection requirements.
• Respond promptly and professionally to enquiries from patients, staff, and the public.
• Uphold confidentiality and undertake training to maintain skills and knowledge.

Connaissances

Administration

Reception

Customer service

Communication

Organisation

SAP

EMIS

Outils

SAP

EMIS

Description du poste

Spire South Bank Hospital is seeking a confident and customer-focused Administrator to join our Physiotherapy team on a full-time basis.

This highly patient-facing role greets visitors, manages front desk enquiries, coordinates patient administration and bookings for in-patients and day cases using SAP, and liaises with insurers, pre-authorisation teams, patients and consultants to ensure smooth admissions, excellent service, and compliant records.