Physio Administrator

Spire Healthcare Group; Worcester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

35 days annual leave

Pension

Spire for you rewards

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire South Bank Hospital is seeking a confident and customer-focused Administrator to join our Physiotherapy team on a full-time basis.

This highly patient-facing role greets visitors, manages front desk enquiries, coordinates patient administration and bookings for in-patients and day cases using SAP, and liaises with insurers, pre-authorisation teams, patients and consultants to ensure smooth admissions, excellent service, and compliant records.

Qualifications

• Previous experience in administration, reception, or customer service.
• Excellent communication and organisational skills.
• Comfortable using SAP and/or EMIS systems.

Responsibilities

• Welcoming patients and managing front desk enquiries.
• Manage patient administration and bookings for in-patients and day cases using SAP.
• Liaise with insurers, pre-authorisation teams, patients, and consultants to ensure smooth admissions.
• Maintain accurate records, filing systems, and ensure compliance with medical coding and Data Protection requirements.
• Respond promptly and professionally to enquiries from patients, staff, and the public.
• Uphold confidentiality and undertake training to maintain skills and knowledge.

Skills

Administration

Reception

Customer service

Communication

Organisation

SAP

EMIS

Tools

SAP

EMIS

Job description

Physio Administrator | Spire South Bank | Full time | 37.5 Hours Per Week | Permanent

Spire South Bank Hospital is seeking a confident and customer-focused Administrator to join our Physiotherapy team on a part-time basis.

This is a highly patient-facing role, ideal for someone who takes pride in delivering an exceptional service experience. You'll be the first point of contact for patients, playing a key role in creating a welcoming, professional, and efficient environment from the moment they arrive.

Duties and responsibilities

• Welcoming patients and managing front desk enquiries
• Manage patient administration and bookings for in-patients and day cases using SAP.
• Liaise with insurers, pre-authorisation teams, patients, and consultants to ensure smooth admissions.
• Maintain accurate records, filing systems, and ensure compliance with medical coding and Data Protection requirements.
• Respond promptly and professionally to enquiries from patients, staff, and the public.
• Uphold confidentiality and undertake training to maintain skills and knowledge.

Who we're looking for

• Previous experience in administration, reception, or customer service
• Excellent communication and organisational skills
• Comfortable using [systems/software, e.g., SAP, EMIS]
• Ability to work independently and adapt to changing priorities

Benefits

• We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.