Bank Day Controller Planner/SPLA

East of England Ambulance Service; Stevenage; On-site; GBP 32,000 - 42,000; Full time

Job summary

A regional ambulance service based in Stevenage is seeking a skilled Day Controller to oversee and plan patient journeys. The successful candidate will monitor and adjust ambulance resources in real-time, ensuring optimal delivery of patient transport services. Applicants must have essential qualifications in English and Math, alongside excellent organizational and communication skills. A commitment to a 3-week training course is required, along with flexibility for varied shifts. This role promises a dynamic and supportive work environment.

Benefits

Flexible working requests

Diverse work environment

Support for work-life balance

Qualifications

• Must have experience organizing and planning resources.
• Need to demonstrate excellent communication under pressure.
• Ability to travel independently for training across various locations.

Responsibilities

• Oversee patient journeys to and from home/health care settings.
• Control PTS ambulance resources and monitor journey times.
• Commit to a 3-week training course for skill enhancement.

Skills

Excellent Organisation Skills

Excellent Communication Skills

Experience of prioritising workload

Knowledge of Geographic areas

Education

English and Math Grade C or equivalent

Tools

Cleric System

Job description

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

Great employee benefits

Our equality networks

Our vision & values

Before you apply, please visit our how to apply page for full guidance:

#Careerforlife

Job overview

We are looking for a dynamic thinker to support our Control Team in Stevenage. The role involves on the day overseeing and planning of patient journeys to and from home / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care compassion and empathy.

You will need a calm approach under pressure, have geographical knowledge of West Essex, Hertfordshire and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

The workplace for this vacancy is at our Stevenage Ambulance Station. Applicants should live within 1 hour of this location.

Main duties of the job

Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.

Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.

Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

The successful candidate will be required to commit to and complete a 3 week training course, the course will be located in various locations across the trust such as Epping and Chelmsford and therefore will need to be able to travel to these sites independently.

The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week. 9 weeks rota in advance will be made available.

You will be required to have some flexibility and be reliable.

Working for our organisation

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement – your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

Qualification

Essential criteria

• English and Math Grade C or equivalent/experience

Desirable criteria

• Experience in the role as Day Controller and or Planner of resources

Skills

Essential criteria

• Excellent Organisation and Communication Skills
• Experience of organising and prioritising workload

Desirable criteria

• Experience in resource management

Knowledge

Essential criteria

• Knowledge of Geographic areas

Desirable criteria

• Knowledge of PTS
• Knowledge of GRS and Cleric System

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History

All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme

Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.