Bank Project Worker

Sanctuary Group; Lowestoft; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

33 days’ annual leave pro rata

Sick pay linked to service length

Contributory pension scheme

Discounts & rewards

Health & wellbeing plans

Learning & development opportunities

Job summary

Sanctuary Supported Living is looking to recruit a Project Worker for Trafalgar House in Lowestoft to assist people experiencing homelessness. The role is days as and when required, with a salary of £13.87 per hour and benefits that support personal and professional growth.

You will join a compassionate team, helping clients build independence, assess needs, and coordinate with partners to improve wellbeing and opportunities. This not-for-profit organisation reinvests in staff and services.

Qualifications

• Experience supporting adults who have experienced homelessness.
• Positive, flexible and enthusiastic approach.
• Able to work well in a team and independently.
• Strong organisational skills with good literacy and numeracy.
• NVQ Level 3 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).

Responsibilities

• Support customers who have experienced homelessness to build independence and reach their potential.
• Assess needs and update support plans.
• Act as the first point of contact for customer queries.
• Build positive relationships that respect choice, privacy and dignity.
• Work with external partners to boost confidence, health and wellbeing, and encourage education and employment.

Skills

Experience with homelessness

Organisational skills

Literacy & numeracy

IT skills (Microsoft Office)

Education

NVQ Level 3 in Health and Social Care

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £13.87 per hour

Requisition: 230220

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Bank Project Worker

£13.87 per hour

Hours as and when required

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year - and we’re excited to welcome a new Project Worker to our vibrant homelessness service at Trafalgar House, 176 London Road, Lowestoft, Suffolk, NR32 1HB.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first - every single day. #BeYourBest is more than a hashtag - it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers who have experienced homelessness to build independence and reach their potential
• Assess needs and update support plans
• Act as the first point of contact for customer queries
• Build positive relationships that respect choice, privacy and dignity
• Work with external partners to boost confidence, health and wellbeing, and encourage education and employment

(This role is sometimes also referred to as Support Worker, Support Assistant, or Independent Living Assistant).

• Experience supporting adults who have experienced homelessness
• Positive, flexible and enthusiastic approach
• Able to work well in a team and independently
• Strong organisational skills with good literacy and numeracy
• NVQ Level 3 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.