Bank Complex Care Support Worker

Compassionate Care Group Ltd; Sefton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Compassionate Care Group in the United Kingdom is seeking a Complex Care Support Worker to deliver high‑quality, person‑centred support to adults with complex health and physical care needs in their own homes across Southport and Liverpool. You will work with nurses and therapists to provide safe, compassionate care, including tracheostomy, ventilation and PEG care where needed.

The role involves assisting with personal care, moving and handling, medication administration and detailed

Qualifications

• 1+ year experience supporting individuals with complex care needs in home, community or residential settings.

Responsibilities

• Assist with personal care including washing, dressing, grooming and continence care promoting dignity and independence.
• Provide safe moving and handling support using appropriate equipment.
• Support with medication administration following care plans and company policies.
• Carry out clinical interventions after specialist training (e.g., tracheostomy care, ventilation monitoring, PEG feeding) and report concerns.
• Observe and report changes in physical, emotional, or mental wellbeing.
• Maintain accurate care records and safeguarding procedures.
• Collaborate with nurses, therapists and multidisciplinary teams.
• Work flexibly including evenings, weekends and waking nights.

Skills

Communication skills

Observation skills

Teamwork

Empathy

Job description

Compassionate Care Group

Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs.

At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do.

Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.

Bank Complex Care Support Worker for Southport and Liverpool areas

A Complex Care Worker provides high-quality, person-centred support to individuals with complex health and physical care needs in their own homes. The role involves supporting individuals with conditions such as acquired brain injury, spinal cord injury, tracheostomy care, ventilator dependency, PEG feeding, neurological conditions, and other long‑term or life‑limiting illnesses.

Key Responsibilities

• Assist with personal care including washing, dressing, grooming, toileting, and continence care while promoting dignity and independence.
• Provide safe moving and handling support using appropriate equipment and techniques.
• Support with medication administration in line with care plans and company policies.
• Carry out clinical interventions following specialist training and competency assessments, including:
  • Tracheostomy care and suctioning
  • Ventilator monitoring and support
  • PEG feeding and medication administration
  • Monitoring observations and reporting concerns
• Observe and report changes in an individual’s physical, emotional, or mental wellbeing.
• Maintain accurate and up‑to‑date care records, incident reports, and daily documentation ensuring safeguarding procedures are following and reporting any concerns or changes appropriately.
• Work collaboratively with nurses, therapists, healthcare professionals, and multidisciplinary teams.
• Work flexibly, including evenings, weekends, waking nights.

Our Ideal Candidate

• Minimum 1 years’ experience supporting individuals with complex care needs in a home care, community, or residential setting.
• Experience supporting individuals with conditions such as brain injury, spinal cord injury, tracheostomy care, ventilation support, and PEG feeding.
• Strong understanding of person‑centred care, safeguarding, dignity, and promoting independence.
• Confident in delivering personal care, moving and handling, and following detailed care plans and clinical protocols.
• Excellent communication, observation, and teamwork skills with the ability to respond calmly in challenging situations.
• Compassionate, reliable, and able to build positive relationships with service users, families, and healthcare professionals.
• Must drive and have business insurance.

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