Support Worker

Clover care group limited; Great Yarmouth; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive hourly rates

Flexible working patterns

Full paid induction and ongoing SPt

Job summary

Clover Care Group in the United Kingdom is recruiting Complex Care Support Workers to join growing teams in Norwich and Great Yarmouth. You will provide high-quality, person-centred care to adults with complex health needs across local community settings, in clients' homes, with a focus on dignity, safety and wellbeing.

We offer full-time, part-time and bank roles with 24-hour rota shifts, enhanced pay on weekends and bank holidays, induction and ongoing specialist training, and real

Qualifications

• Caring, compassionate and professional attitude.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good written and verbal English.
• Commitment to delivering safe, person-centred care.
• Willingness to undertake mandatory and specialist clinical training.

Responsibilities

• Deliver person-centred care in accordance with individual care plans, risk assessments and clinical guidance.
• Provide personal care with dignity and respect.
• Support clients with daily living activities, including washing, dressing, grooming, toileting, and mobility.
• Assist with moving and handling using appropriate equipment and safe techniques.
• Administer or assist with medication in accordance with company policies and training.
• Monitor and report changes in clients' physical or emotional wellbeing.
• Support clients with nutrition, hydration, meal preparation, and feeding where required.
• Maintain a clean, safe and comfortable home environment.
• Accurately complete care records, medication records, and daily documentation.
• Promote independence, choice and social inclusion.
• Work collaboratively with families, healthcare professionals, therapists and the wider multidisciplinary team.
• Follow safeguarding, infection prevention, health and safety, confidentiality and company policies.

Skills

Communication skills

Interpersonal skills

English proficiency

Teamwork

Independence

Education

NVQ/QCF Health & Social Care

Job description

Job Description:

Clover Care Group is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our Regulated Activity is the Treatment of Disease, Disorder, or Injury (TDDI). We strongly believe that “The best People Care” and that is exactly what we do.

Our Mission is to provide the best Complex Care, driven by the best people who care. Collaboratively working with people and care partners, as appropriate, to develop individual, unique goals, outcomes and aspirations that matter. However big or small. We aspire to deliver an exceptional service, with the people who work with us, and receive care from us, truly knowing and feeling they are at the centre of all we do.

As a leading care provider across Suffolk, we achieve this, firstly, by being an employer of choice for our people.

Job Description - Complex Care Support Worker

Job Title

Complex Care Support Worker

Location

Opportunities in Multiple locations across Norwich and Great Yarmouth

Hours

Full-time, Part-time and Bank Positions Available

Shifts available across a 24-hour rota, including days, nights, weekends and bank holidays (paid at time and a half). Flexible working opportunities are available.

Job Purpose

We are seeking compassionate, reliable, and dedicated Complex Care Support Workers to join our rapidly growing teams in Norwich and Great Yarmouth. You will provide high-quality, person-centred care to adults with a range of complex health needs across multiple care packages within the local community.

You will work in clients' own homes, supporting individuals to live as independently and comfortably as possible while promoting dignity, choice, safety, and wellbeing.

Key Responsibilities

• Deliver person-centred care in accordance with individual care plans, risk assessments, and clinical guidance.
• Provide personal care with dignity and respect.
• Support clients with daily living activities, including washing, dressing, grooming, toileting, and mobility.
• Assist with moving and handling using appropriate equipment and safe techniques.
• Administer or assist with medication in accordance with company policies and training.
• Monitor and report changes in clients' physical or emotional wellbeing.
• Support clients with nutrition, hydration, meal preparation, and feeding where required.
• Maintain a clean, safe, and comfortable home environment.
• Accurately complete care records, medication records, and daily documentation.
• Promote independence, choice, and social inclusion.
• Work collaboratively with families, healthcare professionals, therapists, and the wider multidisciplinary team.
• Follow safeguarding, infection prevention, health and safety, confidentiality, and company policies at all times.

Types of Complex Care You May Support

• Spinal cord injuries
• Acquired brain injuries
• Neurological conditions
• Multiple sclerosis
• Motor neurone disease (MND)
• Cerebral palsy
• Muscular dystrophy
• Epilepsy
• Learning disabilities
• Autism spectrum conditions
• Physical disabilities
• Palliative and end-of-life care
• Respiratory conditions requiring oxygen therapy
• Tracheostomy care
• Ventilator support
• PEG feeding
• Catheter care
• Bowel management
• Stoma care
• Diabetes management

Essential Requirements

• Caring, compassionate, and professional attitude.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Good written and verbal English.
• Commitment to delivering safe, person-centred care.
• Willingness to undertake mandatory and specialist clinical training.

Desirable Requirements

• Previous experience in complex care, home care, healthcare, or support work.
• Experience supporting clients with clinical interventions such as Spinal Inury, catheter care, or Elderly care.
• NVQ/QCF Level 2 or Level 3 in Health and Social Care.
• Full UK driving licence and access to a vehicle (preferred but not essential).
• Medication administration experience.

Skills and Personal Qualities

• Compassionate and empathetic.
• Reliable and punctual.
• Calm under pressure.
• Professional and trustworthy.
• Excellent observation and reporting skills.
• Positive attitude and willingness to learn.
• Respect for confidentiality and dignity.
• Ability to adapt to different clients' needs and care environments.

Training and Development

Full induction and ongoing training will be provided. Specialist training may include:

• Moving and Handling
• Medication Administration
• Safeguarding Adults and Children
• Infection Prevention and Control
• Basic Life Support
• PEG Feeding
• Tracheostomy Care
• Ventilator Awareness
• Suctioning
• Catheter Care
• Bowel Management
• Stoma Care
• Pressure Area Care
• Epilepsy Management
• Diabetes Awareness
• Autism Awareness
• Positive Behaviour Support

What We Offer

• Competitive hourly rates with enhanced pay for weekends and bank holidays.
• Flexible working patterns to suit your availability.
• Full paid induction and ongoing specialist training.
• Opportunities to develop clinical skills in complex care.
• Career progression opportunities.
• Paid annual leave.
• Company pension scheme.
• Employee Assistance Programme (where applicable).
• Supportive management and clinical team.
• Refer-a-friend bonus scheme (where applicable).

Pre-Employment Requirements

• Complete an enhanced DBS check.
• Provide satisfactory employment references.
• Demonstrate the right to work in the UK.
• Successfully complete mandatory training and competency assessments before working independently.

Equality, Diversity and Inclusion

We are committed to creating an inclusive workplace where everyone is treated with dignity, fairness, and respect. We welcome applications from people of all backgrounds and are committed to promoting equality of opportunity in recruitment, training, and career development.

If you are passionate about making a genuine difference to people's lives and want to develop your career in complex care, we would love to hear from you.

Work Location: In person at Service Users home