Bank Complex Care Support Worker

Compassionate Care Group Ltd; Manchester; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Compassionate Care Group is seeking a Bank Complex Care Support Worker for the Manchester area. You will provide high-quality, person-centred support to individuals with complex health and physical care needs in their own homes, including those with brain injury, spinal cord injury, tracheostomy care, ventilation support and PEG feeding.

As part of a multidisciplinary team, you will follow care plans and clinical protocols, maintain accurate records, and promote dignity, independence and

Qualifications

• 1 year minimum experience supporting individuals with complex care needs.
• Experience with brain injury, spinal cord injury, tracheostomy care, ventilation and PEG feeding.
• Ability to follow detailed care plans and clinical protocols.
• Strong communication, observation and teamwork skills.

Responsibilities

• Assist with personal care and continence while promoting dignity.
• Provide safe moving and handling support.
• Support medication administration per care plans.
• Document day-to-day care records and safeguarding reporting.
• Collaborate with nurses, therapists and MDTs.
• Work flexible hours including evenings, weekends and nights.

Skills

Person-centred care

Safeguarding

Teamwork

Communication

Empathy

Job description

Compassionate Care Group

Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs.

At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do.

Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.

Bank Complex Care Support Worker for Manchester area

A Complex Care Worker provides high-quality, person-centred support to individuals with complex health and physical care needs in their own homes. The role involves supporting individuals with conditions such as acquired brain injury, spinal cord injury, tracheostomy care, ventilator dependency, PEG feeding, neurological conditions, and other long-term or life-limiting illnesses.

Key Responsibilities

• Assist with personal care including washing, dressing, grooming, toileting, and continence care while promoting dignity and independence.
• Provide safe moving and handling support using appropriate equipment and techniques.
• Support with medication administration in line with care plans and company policies.
• Carry out clinical interventions following specialist training and competency assessments, including:
  • Tracheostomy care and suctioning
  • Ventilator monitoring and support
  • PEG feeding and medication administration
  • Monitoring observations and reporting concerns
• Observe and report changes in an individual’s physical, emotional, or mental wellbeing.
• Maintain accurate and up-to-date care records, incident reports, and daily documentation ensuring safeguarding procedures are following and reporting any concerns or changes appropriately.
• Work collaboratively with nurses, therapists, healthcare professionals, and multidisciplinary teams.
• Work flexibly, including evenings, weekends, waking nights.

Our Ideal Candidate

• Minimum 1 years’ experience supporting individuals with complex care needs in a home care, community, or residential setting.
• Experience supporting individuals with conditions such as brain injury, spinal cord injury, tracheostomy care, ventilation support, and PEG feeding.
• Strong understanding of person-centred care, safeguarding, dignity, and promoting independence.
• Confident in delivering personal care, moving and handling, and following detailed care plans and clinical protocols.
• Excellent communication, observation, and teamwork skills with the ability to respond calmly in challenging situations.
• Compassionate, reliable, and able to build positive relationships with service users, families, and healthcare professionals.
• Must drive and have business insurance.

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