Bank Bookings Administrator

Spire Healthcare Group; Washington; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Weekly pay

Competitive bank rates

Free on-site parking

Spire Healthcare Pension Scheme

Blue Light Card discounts

SmartSpending discounts via Spire for

Spire for You wellbeing & support

Free DBS check

Full induction and mandatory training

Ongoing Resourcing Team support

Progression to permanent roles

Job summary

Spire Healthcare Group in Seaham is recruiting Bank Bookings Administrators for the Patient Support Centre. This is a zero-hours bank contract with ad-hoc shifts to support service demand, including cover for busy periods, annual leave, and sickness absence.

You will be the first point of contact for patients, visitors and healthcare professionals, handling calls, sending admission forms, and supporting clinical teams with admin tasks and accurate record keeping.

Qualifications

• Excellent verbal communication skills.
• Ability to remain calm, professional, and focused under pressure.
• Strong organisational skills with the ability to prioritise and multitask effectively.
• High level of attention to detail.
• IT literate, with confidence in learning new systems.
• Commitment to confidentiality and information governance standards.

Responsibilities

• Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy.
• Sending admission forms and ensuring all information is captured accurately.
• Supporting the clinical teams with admin tasks like recording patient notes and processing payments.
• Completing spreadsheets, managing records, and ensuring back office tasks are carried out to a high standard.

Skills

Verbal communication

Calm under pressure

Organisation

Attention to detail

IT literate

Confidentiality

Tools

Word

Outlook

Excel

Job description

Bank Bookings Administrator | Seaham Patient Support Centre | Bank (Zero-Hours Contract)

We are currently recruiting Bank Bookings Administrators to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.

Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.

About the Role

As a Bank Bookings Administrator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for:

• Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy
• Sending admission forms and ensuring all information is captured accurately
• Supporting the clinical teams with admin tasks like recording patient notes and processing payments
• Completing spreadsheets, managing records, and ensuring "back office" tasks are carried out to a high standard

This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.

Person Specification

Essential Criteria:

• Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

Desirable Criteria:

• Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

Working Hours

This is a zero-hours bank position.

The Patient Support Centre operates Monday to Friday, 8:00am - 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Benefits

As a bank colleague, you will have access to the following benefits:

• Weekly pay
• Competitive bank rates
• Free on-site parking (saving an average of £50 per month)
• Access to the Spire Healthcare Pension Scheme
• Blue Light Card discounts
• Additional SmartSpending discounts via Spire for You
• Access to wellbeing and support services via Spire for You
• Free DBS check
• Full induction and mandatory training
• Ongoing support from Spire's dedicated Resourcing Team
• Opportunities for further training and progression into permanent roles

About Spire Healthcare

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues' wellbeing through work-life balance, continuous development, and meaningful reward.

For us, it is about more than treating patients - it is about caring for people.

Application Process

We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.