Bank Admissions Administrator

Spire Healthcare Group; Cardiff; On-site; GBP 13,776,000 - 20,664,000; Full time

Benefits offered by this job

Weekly pay

Competitive bank rates

Free on-site parking (saving an avg of

Access to the Spire Healthcare Pension

Blue Light Card discounts

Additional SmartSpending discounts via

Access to wellbeing and support via Sp

Free DBS check

Full induction and mandatory training

Ongoing support from Spire's Resourcin

Opportunities for further training and

Job summary

Spire Healthcare in Cardiff is seeking a Bank Admissions Administrator to join the Patient Support Centre in St Mellons. This zero-hours role provides flexible, ad-hoc shifts to cover demand, annual leave, and sickness, with no guaranteed hours.

You will answer patient calls, send admission forms, support clinical teams with admin tasks, and manage records to high standards. Strong communication, organisation, and IT skills, plus confidentiality, are essential; benefits include weekly pay and

Qualifications

• Excellent verbal communication skills.
• Ability to remain calm, professional and focused under pressure.
• Strong organisational skills with prioritisation and multitasking.
• High level of attention to detail.
• IT literate and confident learning new systems.
• Commitment to confidentiality and information governance standards.

Responsibilities

• Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy.
• Sending admission forms and ensuring information is captured accurately.
• Supporting clinical teams with admin tasks like recording patient notes and processing payments.
• Completing spreadsheets, managing records, and ensuring back-office tasks are carried out to a high standard.

Skills

Verbal communication

Calm under pressure

Organisation

Attention to detail

IT literate

Confidentiality

Tools

Microsoft Office

Job description

Bank Admissions Administrator | Cardiff Patient Support Centre | Bank (Zero-Hours Contract)

We are currently recruiting Bank Admissions Administrators to join our Patient Support Centre based in St Mellons, Cardiff.

This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.

Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.

About the Role

As a Bank Admissions Administrator, you will be responsible for:

• Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy
• Sending admission forms and ensuring all information is captured accurately
• Supporting the clinical teams with admin tasks like recording patient notes and processing payments
• Completing spreadsheets, managing records, and ensuring "back office" tasks are carried out to a high standard

This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.

Person Specification

Essential Criteria:

• Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

Desirable Criteria:

• Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

Working Hours

This is a zero-hours bank position.

The Patient Support Centre operates Monday to Friday, 8:00am - 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Benefits

As a bank colleague, you will have access to the following benefits:

• Weekly pay
• Competitive bank rates
• Free on-site parking (saving an average of £50 per month)
• Access to the Spire Healthcare Pension Scheme
• Blue Light Card discounts
• Additional SmartSpending discounts via Spire for You
• Access to wellbeing and support services via Spire for You
• Free DBS check
• Full induction and mandatory training
• Ongoing support from Spire's dedicated Resourcing Team
• Opportunities for further training and progression into permanent roles

About Spire Healthcare

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues' wellbeing through work-life balance, continuous development, and meaningful reward.

For us, it is about more than treating patients - it is about caring for people.