Band 6 Specialty Manager | Birmingham Community Healthcare NHS Foundation Trust

Birmingham Community Healthcare NHS foundation Trust; Park Central; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare organization in Birmingham is seeking an experienced manager to lead the dental services administration team. The role involves overseeing patient access to care, managing clinic capacity, and ensuring high-quality service delivery. The ideal candidate will have proven leadership skills and a background in healthcare management.

Qualifications

• Experience in managing dental services or similar healthcare environments.
• Strong analytical skills for handling complex data sets.
• Capable of leading diverse teams effectively.

Responsibilities

• Lead the operational management of dental services and patient access.
• Ensure effective service delivery and performance management.
• Develop patient pathways and improve operational efficiency.

Skills

Leadership

Data analysis

Team management

Service management

Job description

Overview

Fixed term job share opportunity for an effective and experienced manager to lead a diverse, hard-working team in a fast-paced environment.

Responsibilities

• Responsible for the day-to-day service management of the respective Specialty Management Groups within the dental services, with responsibility for patient access to outpatient and inpatient care.
• Lead the admin teams to provide high quality administration service to all patients accessing the Dental services, their carers and referring practitioners.
• To support the Service Manager and General Manager (Business & Performance) in ensuring effective co-ordination and management of pathways including the delivery of performance targets, especially RTT targets.
• Managing and developing patient pathways to ensure continuous improvement.
• Manage clinic capacity whilst booking patients according to clinical priority and booking policies in line with local and national targets, proactively preventing two-week rule and 18-week breaches. Request additional clinics as necessary, liaising directly with the clinical team, to arrange availability of staff.
• Be responsible for achievement of service and teaching activity targets within specialties on a monthly basis, including accurate mapping of clinical activity to support service line reporting (SLAM) and attending weekly performance meetings to monitor activity, DNA rates, clinic utilisation, capacity, forecasting and breach analysis.
• Responsible for weekly and ad hoc validation of waiting list data and reporting performance against 18-week access targets and clinical prioritisation. Lead with 18-week targets, tracking of cancer patients and validation across Specialty Management Group; strengthen actions to fast-track patients and escalate trends to the Service Manager and GM.
• Lead on ensuring demand and capacity of service clinics are revised in accordance with agreed processes and that changes do not breach clinic rules.
• Identify areas of inefficiency by reviewing processes and feedback from patients, carers and staff; work with clinical and administration teams to redesign and re-engineer services to provide a seamless service.
• Lead on creation and management of clinical sessions within the Patient Administration System (PAS), handling blocking, opening and timetable amendments.
• Lead on validation and authorisation for cancellation of clinical sessions for dental services, ensuring patients are communicated with effectively and rebooked to minimise complaints.
• Monitor performance contracts and targets to enable proactive actions, working independently to take corrective measures.
• Interpret, manipulate and analyse complex data sets and clinical records.
• Educate and develop leadership within operational team to access timely and accurate information to support delivery of key performance indicators.
• Produce and analyse performance reports on an ad hoc basis and formulate recovery/action plans as appropriate.
• Audit performance against internal and national targets and present at service/departmental meetings as required.
• Produce and distribute performance, activity and contract data regularly to ensure performance management and compliance with targets.
• Manage, co-ordinate and monitor Specialty Management Group leave and rotas to fulfil operational requirements.
• Undertake audits and develop action plans ensuring compliance with data protection and agreed processes.
• Have overall accountability for recruitment, selection and management of all Patient Services Administrators and Team Leaders within the Patient Services Department in line with policies and procedures.
• Anticipate staff shortages and take action to minimise impact on service delivery.
• Support the Service Manager and deputise for them in their absence as appropriate.
• With a GM, implement effective systems, control processes and risk management arrangements for the Specialty Management Group.
• Lead on ensuring that demand and capacity of service clinics are revised in accordance with the agreed processes and that requests for changes to clinics do not breach clinic rules and agreed processes.
• Produce and analyse performance data, ensuring timely actions to improve performance and address gaps.

About the role and organisation

BCHC has more than 5000 staff across Birmingham and the West Midlands in a wide range of roles. The organisation delivers over 100 clinical services in people’s homes, health centres, clinics and inpatient facilities, including children, families, adults, and community services, two community hospitals, services for people with learning disabilities, the West Midlands Rehab Centre, and one of Europe’s leading Dental Hospitals and School of Dentistry. The organisation is committed to integrated, personalised care rooted in local communities, with an ambition to deliver outstanding, integrated care as a key NHS provider in the West Midlands.

Application information

This advert closes on Wednesday 24 Sep 2025.