Band 4 Patient Pathway Navigator - Neurology

The Methodist Church in Britain; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Flexible hours

Training opportunities

Secondment where appropriate

Job summary

Royal Free London NHS Foundation Trust is seeking a Band 4 patient pathway navigator within the Neurology department. The role sits in a team of navigators and clinical pathway administrators, guiding the patient journey from referral to discharge with strong organisation and IT skills.

Fixed-term for 4 months with potential secondment. Requirements include English and Maths GCSE, ability to work in a fast-paced environment, and confidential handling of patient information.

Qualifications

• GCSE English and Maths (or equivalent).
• Experience managing workloads and deadlines in fast-paced settings.
• IT literate with MS Outlook and Excel.

Responsibilities

• Manage the patient journey from referral to discharge.
• Keep administrative processes coordinated around patient needs.
• Maintain service delivery and improvements within the department.
• Work within a multi-disciplinary team supporting clinicians.
• Support and reassure patients attending the Neurology service.
• Work under the Clinical Pathway Manager.

Skills

Confident communicator

Excellent written & verbal

Organisational skills

Attention to detail

IT literate

MS Outlook & Excel

Confidentiality

Interpersonal skills

Education

GCSE English

GCSE Maths

Degree or diploma (nice to have)

Tools

Cerner

Job description

Band 4 patient pathway navigator in the Neurology department at Royal Free London NHS Foundation Trust, sitting in a team of patient navigators and clinical pathway administrators. The work runs the patient journey from referral to discharge, keeping administration joined up around each patient's needs. It is a 4-month fixed-term post, with secondment possible, working alongside medical and nursing colleagues. Fit turns on experience of fast-paced work, strong organisation and IT skills, and GCSE English and Maths.

What the job involves

• Manage the patient journey from referral to discharge
• Keep administrative processes coordinated and streamlined around individual patient needs
• Maintain service delivery and improvement within the department
• Work within a multi-disciplinary team, supporting medical and nursing colleagues
• Support and reassure patients attending the Neurology service
• Work under the support of the Clinical Pathway Manager

What’s required

Qualifications

• English and Maths GCSE or equivalent

Experience

• Managing workloads and deadlines
• Working in a fast-paced environment

Skills & knowledge

• Confident communicator with excellent written and verbal skills
• Excellent organisational skills and attention to detail
• Excellent customer care skills
• IT literate with strong MS Outlook and Excel knowledge
• Ability to learn quickly and maintain confidentiality
• Excellent interpersonal skills

Other

• Demonstrable ability to meet Trust shared commitments
• Proactive and solution-focused approach
• Ability to work without direct supervision
• Reliable with good timekeeping
• Flexible to meet service demands
• Maintains professionalism at all times

Nice to have

• Degree or diploma level qualification or equivalent
• Courses or further study demonstrating personal development
• Previous experience working with the public
• Previous experience in a healthcare environment
• Previous administrative experience
• Experience using Cerner

What’s offered

• Flexible hours
• Training opportunities
• Secondment opportunity where appropriate